From: Ashish Dabral <[email-masked]>
To: [email-masked]
Date: Wed, 24 Oct 2018 12:05:57 +0530 (IST)

Venue Capacity 

Overview 

Expected Time to complete one task: 2-3 mins 

Time limit: 7 mins 

Objective 
Venue capacity is a number that indicates how many people can fit in a venue. We use this number to show inventory or the percentage of tickets left on the website (if the venue capacity is 100 and we have 3 tickets left on the website, we will show 3%). This number drives messaging to the users, which will increase sales. 

Steps 

    1. Research venue 
    2. Capture result 

What is ‘venue capacity’? 
Venue capacity is a maximum number of people that can safely fit in a certain venue. It usually indicates the number of both seated and standing places in the venue. 

Example of venue capacity for the O2 Arena in London: 

In some cases venues can be adapted to suit specific events and therefore have a range of possible capacities. If you are presented with multiple options, use the larger capacity. Note: If you find a valid capacity, you do not need to spend time looking for a larger capacity. 

Case where the Venue has multiple event rooms or performance areas 

Examples: Casino complexes, conference centres, hotels with multiple conference rooms 

If the Venue has multiple rooms check if the request is asking for a specific room in the Venue or if it is asking for the capacity of the whole building. 

If the request is asking for a specific room make sure to only supply the specific capacity for that room. If you cannot find the specific capacity skip the task permanently, do not input the total capacity for the building. 

If the request is just providing the name of the entire complex e.g. ‘Plaza Hotel & Casino’ provide the capacity for the entire building if it is provided. If you can only find different room capacities provide the largest meeting or event room in the building. 

Note on Hotels: If the venue is a hotel, the capacity needs to relate to their conference rooms or other event areas, NOT the number of people who can stay at the hotel or the number of guest rooms. 

1. Research Venue 

In the tool, a Venue Capacity task will tell you which venue you need to find the capacity for, e.g. 

Where can we find venue capacity? 

a) straight from Google search 

Google often has the official capacity for famous concert venues and sport stadiums and it’s very easy to find it by inserting the venue name + capacity in Google search (see the ‘O2 Arena’ example above). To help with the search, translate ‘capacity’ to the language of the country the venue is in, e.g.: ‘Allianz Arena Kapazität’ for German. (Use Google translate if you need to, e.g. [ https://translate.google.com/#en/de/Allianz%20Arena%20capacity | https://translate.google.com/#en/de/Allianz%20Arena%20capacity ] ) 

Note – Always check the venue name (highlighted above in yellow) and city is correct before you use the capacity 

Note – Any results further down the page always need further investigation - click on the link and review the page, before you use any referred to capacity. 

If you click on the name of the venue in the CVR tool, it will directly take you to Google search: 

b) Wikipedia 

You can often find venue capacity on Wikipedia and it can be quick source to lookup. Wikipedia also has a list of sources written below the main text, so you can possibly use some of them to find the capacity. 

c) Official venue website 

On the official website of the venue you can usually find the capacity in the “About us”, “About”, “Our space” and similar sections. If the venue is smaller, you can sometimes find the capacity in the section “Rentals”, “Rental Enquiries” and “Business” sections, as well as in the sections that describe venue equipment (lights, stage setup and so on). 

d) Primary websites: 

Some of the ticket sellers have venue capacities written on their website (SongKick for instance). 

e) Venue map 

The last resort is a seat map of the venue, sometimes available on the venue website. You can use it to calculate the number of seats ( number of rows x number of seats in a row ). Only use this for small, simple venues. Do not spend more than 5minutes counting seats and rows. 

Do not guess a capacity. You must find a reasonable source for capacity. 

If you can’t find a venue capacity after 7 minutes move on to the next task. If you are unsure if the capacity is correct, do not insert it and move on to the next task. 

2. Capture result 

a) Enter capacity : I you are sure about the number, you should insert the capacity in the field below the venue name: 

Or 

b) Skip 1 day : If you want to defer the task until tomorrow, you can press “Skip for 1 Day”, e.g. because you think with more time you can find the capacity, but are running out of time that day 

Or 

c) Skip 7 days : If you want to defer the task for one week, you can press “Skip for 7 Days”. This button shouldn’t be used very often. 

Or 

a) Skip Permanently : 

If: 

o you have spent 7 minutes searching 

o AND you can’t find a venue capacity or you are not sure if the number you have found is correct 

you should press “Skip Permanently” 

Summary 

Venue Capacity Tips and Tricks 

Tips and tricks: 

a) Permanently skip the task if you have already spent more than 7 minutes searching for a capacity without finding one 

b) Do not guess a capacity. You must find a reasonable source for capacity 

c) You can search for the venue on the viagogo website to see what events are happening in it. Sometimes you can have a small venue with 30 seats, but the event is actually happening outside which can hold more people. If you think the capacity you found is too small or too big for the event, don’t insert it 

d) Search for Google images of the venue to compare it with the numbers you have to check they are reasonable 

e) Google “capacity” in the language of the country. For instance in Germany, you will find the capacity easier if you insert the word kapazitat and in Spain if you search with the name capacitado. 

f) If the venue is a specific room in a larger location, you must find the capacity for that room, not the larger location 

g) If the venue named in the task is actually made up of multiple rooms or areas you can use either the total capacity or the capacity of the largest room. 

Venue Image 

Overview 

Expected Time to complete one task: 2-3 mins 

Time limit: 7 mins 

Objective 

A Venue Image is a picture of a venue from the outside or inside the main performance space. We can show these pictures to potential buyers on the website during the purchase process and this increases the likelihood of someone buying. 

Steps 

    1. Research Venue 
    2. Search for image 
    3. Upload Image 
    4. Add focal area 
    5. Submit 

Image Types 

There are 3 main types of venue images we consider 

Outside from near 
Image capturing some or all of the outside of the venue, usually taken at street/ground level. Does not show the surrounding area and might focus on just the main part of the building (e.g. entrance, front, signs, etc). E.g.: 

Outside from distance 
Image of the venue captured from a distance, often from above the venue, and including some of the area surrounding the venue, e.g.: 

Inside Venue 
Image of the venue captured inside of the venue. Note, the subject of the image should be the stage or seating structures, not people or fans, e.g.: 

Note: If t here are all three types of venue images available, the order of preference is: 

1. Outside from a distance 

2. Outside from near 

3. Inside venue 

Image Quality 

Image must be clear, in-focus and light balanced (i.e. not to light or too dark such that details cannot be seen). Do not use any image that doesn’t meet this criteria. 

Steps: 

1. Research Venue 

In the tool, a Venue Image task will tell you which venue you need to find an image for, e.g. 

The first step is to verify what the Venue actually looks like from the outside and inside if possible. 

To see the correct Venue google for the Venue Name plus the City Name. Usualy you should receive a result like this. 

Use the pictures on the right to get an Idea of how the Venue looks like you can also use the street view function of google to see the outside. 

After that select the Images search function of google to pull up more results. After you are sure you have the correct Venue and you know what it looks like from the outside and inside go to step two. 

2. Search for image 

There are two sources of venue images we should use to complete the task: 

a) Alamy 

Alamy is a website with a large collection of stock photos and is the first place to search for an image. 

Log-in details for Alamy are: 

Email: [ mailto:[email-masked] | [email-masked] ] 

Password: EDMImages2018 

In order to find venue images in Alamy, you should insert the name of the venue in the search box on the Alamy home page: 

Results example: 

Look for images that 

- Have the venue as the main subject, not the surroundings or other details 

- show the entire outside or inside of the venue 

- are dramatic and exciting 

After deciding on the best venue image, click on the image to open it on its own page and then press the blue download button and Save the image: 

When asked for a reference, enter the venue name followed by the city and country, e.g.: 

b) Wikipedia 

Only check on Wikipedia if you are unable to find a suitable image on Alamy. Images from Wikipedia can be used as a source ONLY if the images are public domain ones. 

In order to check if the image has been released into the public domain, you should check the text under the image: 

If the image has been released into the public domain, you can download it by right-clicking on the image and then pressing “Save Image As”: 

u 

2. Upload image 

a) Upload 

After choosing the right image, you should upload it in the tool by pressing the “Select Venue Image” button: 

b) Set image type 

After selecting the image, you should specify what kind of image you’ve uploaded. 

c) Select the image source: 

After uploading the image and specifying the image type, you should select the image source from the list: 

Please note: Wikipedia = Public Domain. 

3. Add a focal area 

The focal area is the most important part of the photo - if we decide to resize or crop the image, this is the part of the image that should not be left out. The shape of the focal area should be fairly simple, 4-6 points/sides. 

On the image below, focal area will be the part of photo with the venue: 

To specify this focal area of the image in the tool, you should click on the image and draw lines: 

To connect last two lines, you should use the right-click and your specified focal area should become red: 

If you are not satisfied with the focal area you’ve specified, you can clear it by pressing the “Clear Highlight” button above the image: 

4. Submitting the image 

After drawing the focal area, you can submit the image by pressing the “Submit” button. 

If you couldn’t find the venue image, you should skip the task permanently: 

Summary 

Venue Images Tips and Tricks 

Tips and Tricks 

a) Images must be clear, in focus and balanced, otherwise do not use them 

b) Oder of image type preference is: 

1) Outside from distance 

2) Outside from near 

3) Inside 

c) If you have multiple possible images left to choose from (e.g. multiple clear and in-focus images of the venue taken from outside from a distance), choose the one that is most dramatic and exciting 

d) When you download an image from Alamy enter a reference in the format: [Venue name], [City Name], [Country Name], e.g. ‘The O2 Arena, London, UK’ 

e) If you can’t find an image on Alamy or Wikipedia within 5minutes, click on ‘Skip Permanently’ 

Translation Tips 

Tasks will often require researching venues, events or artists based in many different countries in many different languages. Google Translate is a very powerful and useful tool for this. Here are some tips when researching: 

1. Use Google Translate to get the local language word of terms you are researching 

[ https://translate.google.com/ | https://translate.google.com ] 

2. Search in the local language of the venue, event or artist 

For example, if you are trying to find the capacity for a venue located in Germany, when searching in Google, use the German word for ‘capacity’ (which is ‘kapazität’) 

3. Translate Webpages 

Use Google Chrome browser for researching and the built in translation function to translate entire webpages into English. 

Regards, 
Ashish Dabral