Subject: Fwd: Japanese Language Test - SUNIL PAL
From: Ashish Dabral <[email-masked]>
To: Sinead Bartley <[email-masked]>
Cc: saurabh <[email-masked]>, Viraat <[email-masked]>, asfaque ahmad <[email-masked]>
Date: Tue, 23 Oct 2018 10:17:49 +0530 (IST)

Hi Sinead, 

Can you please forward JP test for evaluation. 

Regards, 
Ashish Dabral 

From: "SUNIL PAL" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Kaukab Jabeen" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Tuesday, October 23, 2018 10:01:25 AM 
Subject: Japanese Language Test - SUNIL PAL 

		Foreign Language Screening Test 	Name 	SUNIL PAL 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Dear Sir.. 
Good Morning. 
I am extremely sorry to delay in delivery,actually i have entered wrong address that’s why its did not delivery on time. you just another 15 min.i have informed your correct address, now he is just on the way of your home. 

Thanks and sorry again. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am graduate from V.V.S PURVANCHAL UNIVERSITY, JAUNPUR in 2006 with 55% and also having the diploma in Japanese language in 2008 with 70% . now i am working for H.I.S as Japanese tour guide. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	グッドサービスとは時間どおり荷物届いたり、お客様とやったやくそくをまもったりちゃんとまじめで仕事したりことです。 
けどgreatサービスとは自分の仕事でお客様にまんぞくしたり、ぜんぜん間違えないようにがんばったり、お客様とやったやくそくはどうしてもまもったりことです。 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	(1)私日本語は分かるのでこの仕事のためにいいチョイスです。 
(2)私他の人とくらべたらいい日本語出来ますか。 
(3)この仕事前やったことあるから。 
(4)この仕事するのは好きだから。 
(5)この仕事は上手く出来るから。 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	バラナシとはインドではヒンドゥー教のせいちなところです。この町はインドのとても昔の町です。ここで流れるガンジス河とはヒンドゥー教とても聖地河です。ガンジス河の水で体を洗うと天国行きやすいと言われる。この町のボットライドはとても面白いです。