Subject: Weekly Report
From: Arnaud Valentin <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Felix Descamps <[email-masked]>, Tile VonBurchard <[email-masked]>
Date: Mon, 22 Oct 2018 13:10:46 +0000

Hey Guys,

Here are the number for the last week 15/10/2018-19-10-2018

It seems the output is getting better every week and the skip rate is decreasing. The agents complete 50 more tasks compared to last week and the skip rate decreased 7%. Good work!

The queues are still pretty big so let's keep chipping away as much as you can. We will discuss this week's focus on tomorrow's biweekly catch up.

I have already sent some feedback regarding some errors in venue capacity and it seems the same error was happening again and again when there is multiple smaller halls within a big venue. Since I brought it up it seems the error rate has decreased so thank you for rectifying this with the agents.

Talk tomorrow!

Best,
Arnaud