Subject: Fwd: German Language Test - Divya Lamba
From: Ashish Dabral <[email-masked]>
To: Sinead Bartley <[email-masked]>
Cc: saurabh <[email-masked]>, Viraat <[email-masked]>, asfaque ahmad <[email-masked]>
Date: Mon, 22 Oct 2018 15:07:59 +0530 (IST)

Hi Sinead, 

Can you please forward DE test for evaluation. 

Regards, 
Ashish Dabral 

From: "Divya Lamba" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Kaukab Jabeen" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Wednesday, October 17, 2018 7:36:45 PM 
Subject: German Language Test - Divya Lamba 

		Foreign Language Screening Test 	Name 	Divya Lamba 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would like apologise first for the inconvenience.Your address has been wrongly updated and you pizza will be there on time. We going to give you consession for the Pizza. Thank you 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Ich have done BA Honours und German language(b2.2)from Max Mueller Bhavan.I'm currently working as SR. investigatior Specialist in TRMS(transaction risk investigations) at Amazon.de,responsible for wide range of responsibilities realtors to investigations(fraud/email/b2b investigations) and elimination of online e-commerce risk. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Die Difference zwichen einem Guten Service und Excellenten Service ist,das beim Guten service wir die Erwartungen des kunden erfullen und kundenzufriedenheit geben koennen,waehrend beim Exzellenten Service wir den kunden Scheller Reaktionzeit helfen koennen und ihn Begeistert machen. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ich habe 5 jahre Erfahrung und Wissen Von verschieden Faehigkeiten.Ich bin ein Team Player.Ich habe Problemloesungfaehigkeiten.Schnelles lernen auf neue Technology. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Ich bin von Delhi und moechte ueber Hyderabad erzaehlen, Weil ich seit 5 jahren in Hyderabad bin und habe sehr girl erlebt,gefuelt, dass man gar night weiss, wo man anfangen will.Ich mag es sehr girl .Das wetter ist besser als Delhi und immer finde ich es Pleasant .Es gibt viele Historiche Orte zum beispiel Old city/Golconda Fort/Lumini Park(der Fluss) usw.Ich finde es Interessant, dass hier sehr wenig vekehr und Verschmutzung als Delhi gibt. Aber ich verstehe noch nicht die Typische Sprache Von Hyderabad.Die Leute sind hier sehr hilfreich und Nobel.Ich Esse sehr gern Dosage/curd rice und es gibt kein Negative im Kopf Von Hyderabad.Sehr schoen Kultur aber ich 
finde hier sehr Konservativ.Es gibt noch girl zu erzaehlen und es tolles Land,die Menachem sind unglaublich herzlich und lustig und wir erleben jeden Tag auf Neue diesel faszinierende Kultur.Danke