Subject: German Language Test - Akhil Mehendiratta
From: Akhil Mehendiratta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 20 Oct 2018 06:44:56 -0400

| | Foreign Language Screening Test

Name | Akhil Mehendiratta
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will apologize to the customer and explain him the scenario, that the order is delayed due to incorrect entry of delivery address from our end. I will quickly ask for the correct address and call the delivery guy to convey him the corrected address.

I will keep the customer posted about the progress of order. If delivery guy is opposite direction, i will get the order prepared again on priority and get it delivered on priority.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am 27 years old, currently working Deutsche Bank, Jaipur. I completed my schooling in 2009 from S.V. Public School, Jaipur. I graduated from SKIT, JAIPUR in 2013, completing my degree in Electronics and Communications. In 2014, i started my career at A3Logics, Jaipur as data analyst. I worked there for 1.25 years and then tried my hand at German Language. I learnt the language for 1 year completing 4 levels, after that i got a opportunity at Deutsche Bank in 2015. Recently 2 months, i got my first promotion.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | The major difference between good and great the customer service is the satisfaction the clients get after keeping down the call. In great customer service there should not be open ends regarding the concerns in the mind of the client.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

In my current position, we interact with Portfolio Managers and Client Relationships Managers in their native language (German), so i have related experience.
I can do the root cause analysis of the problem.
I can think from the customer point of view, keeping myself in his/her place and think out the possible solutions.
I have experience of working under high pressure situation

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Although, i have not written for any city on any forum, i would like to express my feelings/thoughts on my favorite city JAIPUR.

Jaipur is the city, where i was born and spend most of years in cities' lane. The city has a smoothing effect on me. It is a city, which moves at a moderate pace, not fast like the big metro cities nor the slowing pace villages. It has all the luxuries one can ask for in all the various departments, be it education, business, hotels, hospitals, shopping malls, etc. The city is slowing by steadily spreading its wing in the nearbuy areas. It is become a major hub for the education and employment in the Northern part of the country, specially for the people of Rajasthan.

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