Subject: Fwd: Japanese Language Test - Lin Luo
From: Ashish Dabral <[email-masked]>
To: Sinead Bartley <[email-masked]>
Cc: saurabh <[email-masked]>, Viraat <[email-masked]>, asfaque ahmad <[email-masked]>
Date: Fri, 19 Oct 2018 11:45:31 +0530 (IST)

Hi Sinead, 

Can you please forward Japanese test for evaluation. 

Regards, 
Ashish Dabral 

From: "Lin Luo" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Kaukab Jabeen" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Friday, October 19, 2018 11:37:39 AM 
Subject: Japanese Language Test - Lin Luo 

		Foreign Language Screening Test 	Name 	Lin Luo 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First I will apologize to the customer with sincerely attitude. After that I will explain the reason is our delivery stuff meet some trouble on the road but just now I got the latest news from him he is safely fix the problem and going to your way. And once again show sincerely deeply apologies to the customer. After that report to the related department or delivery stuff immediately to recorrect the address. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am linluo 28years old. I am from China Guangzhou. I have done graduation in business Japanese from Guangzhou college south China university. After completing the bachelor degree I started to work with Nissan China investment company ltd as a Japanese translator. I have also worked with China enterprise network communications co ltd, Fengshen golf club, Barista Emeraid cafe, First seen sharing apartments, Duncan dance private school. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	グーどカスタマーサービスのはお客様の問題を解くことができます。その上、お客様の希望を超えるサービスを提供するのはグレイトサービスと言います。 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	私は良いリスナーです。 
私は他人を助けるのが好きです。達成感を持たせてください。 
お客様のポジションに立て、彼らのニーズをわかることができます。 
客観的に異なるケースによると、異なる判断を下します。 
カスタマーサービスという仕事経験があります。 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	私は初めてインドのバンガロールに行きました。こちの天気はいいですね。あまり暑くなくて寒くないです。深いイメイジは多いお寺があります。デパートはいろんな顔で、大変きれいですね。また、人々も優しいです。意味が通じないところもありますが、熱心的にボディランゲージを通じて教えてくれます。広東人として、辛い食べ物は一番挑戦だと思います。ただ二ヶ月にすんでいで、この都市についてもっと知りたいことがあります。