Subject: Re: LSM Joining Case Test - Yuliya Trach
From: Yuliya Trach <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 18 Oct 2018 10:14:40 -0400

| | LSM Joining Case Test

Name | Yuliya Trach
E-mail | [email-masked]
Phone Number | (39) 3882578123
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected the Blurb 2 as it contains the sophisticated and personalized response.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The good customer service can be characterized by product awareness and efficient problem-solving skills. Personnel should be fully aware of product/service characteristics in order to give the best recommendations. The friendly and patient attitude should not be underestimated, as people representing customer service make the image of the firm.

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