Subject: Colo Audit
From: Ramananda Rama <[email-masked]>
To: Govind Kumar Chauhan <[email-masked]>, Sajeer G <[email-masked]>, Ashish Kumar <[email-masked]>, Subhojit Hati <[email-masked]>, Arjun Hurry <[email-masked]>
Cc: deeksha <[email-masked]>, Rahul Kumar <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 16 Oct 2018 16:05:43 +0530 (IST)

Hello Team, 

Please see the chat Audit report from yesterday. 3 chats only. All handled correctly. 

@Ashish D : We had 1 Bad Rating last week. Not agent fault. 

Agent: Sajeer 

Feedback : It seems customer accidentally open Live Chat but doesn't need any help. Not sure why the customer rated bad here. Not agent fault 

Stanley 05:30:24 pm 
Hello, would you like to talk about our services? 

Visitor 05:30:24 pm 
NO 

Visitor closed the chat. 05:30:35 pm 

Visitor rated this chat as bad. 05:30:40 pm 

Thanks 
Rama