Subject: Fw: Japanese Language Test - Seema Khanna
From: Virat Joshi <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Asfaque Ahmad <[email-masked]>, Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 16 Oct 2018 04:19:20 +0000

Hi Nuno ,

Can you please get the JP test evaluated .

Thanks

________________________________
From: Seema Khanna <[email-masked]>
Sent: 16 October 2018 02:03
To: Saurabh Dadu; [email-masked]; [email-masked]; [email-masked]; Virat Joshi
Subject: Japanese Language Test - Seema Khanna

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Seema Khanna
Whats your first language       Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   After, I realize that I have made a mistake by entering  wrong address for the delivery of Pizza which was supposed to be delivered within 30 minutes, I will ask for apologies to my customer for the same and would convince him to reconfirm his address for the Pizza to be delivered. Also I will consider the company policy for this specific situation and will try to  compensate accordingly.
Simultaneously, I will update the delivery boy the new address for the delivery. Also I will inform the same to my Team Leader.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I am Seema Khanna, a billingual expat.  I am Masters in Business Administration(Project Management) from UBI, Brussells and a graduate from MOSAI in Japanese Lanuguage with JLPT　N3 qualificaations.  I also hold TESOL Certification from University of Bhirmingham, U.K.
As a professional, currently, I am working with Grace Senmon as HOD (Trainings and Translations).  Since last 16 years, I have been working with various  Japanese MNC's and Joint Venture companies in India as a Billingual Freelancer. Moreover, I acquire a good exposure and  experience of working with Japanese people and well versed with their working culture and practices.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      最も良いカストマーサービスは満点満足することである。客様の希望されたサービスを早めに設定することです。カストマーケアー人は目的として基本的な規則を守らなければならないものである。成功的なセールス方程式はいかになります。
セールスサービス＋対人スキル＝カストマー満足度１００％。
正しい、よいカストマーサービスは対人スキルがへるほどカストマー満足率もへるすべきです。
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        私は以上の問いに最もよいセールスサービスについて方程式を伸ばしました。
私は自分には頑張っていた対人スキルは高いと経験して本仕事ができると思います。
分析スキルもあって、本仕事は成功にできるとおもいます。
困る時の場合も我慢して私はもんだい件を理解することができます。
オンタイムサービスを設定することがよく分かるので本仕事は私はスムーズにできると考えております。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     最近、私はチャンヂガルへ行ったことと体験しました。このまちはパンジャーブにあり、約６５％の市民はよく教育を受けて人々である。町は大体綺麗なところで住んでいる市民も意識を持っている人々である。
つまりに、このまｔちは様々な遠足所もあります。例え的に、ロースガーデンとか、ハンギングガーデンとかスクナレークなどがあります。
チャンヂガル大学も頭がたかいである。大学の先生たちはプロとして学生達に教えています。このごろ外海からも会社もチャンヂガルに入りました。これは良い点になってこの町の作業者ももっと機械があります。
私はチャンヂガルにもう一度行きたくて、もっと体験と経験を受けた意である。