Subject: Re: Italian Language Test - Natasha De Gregorio
From: Nuno Correia <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Virat Joshi <[email-masked]>, asfaque ahmad <[email-masked]>
Date: Mon, 15 Oct 2018 09:51:40 +0000

Hi All,

This candidate is a native Italian speaker and we should hire her.

Best Regards,

Nuno Correia|

________________________________
From: Ashish Dabral <[email-masked]>
Sent: 15 October 2018 08:07:30
To: Nuno Correia
Cc: Saurabh Dadu; Virat Joshi; asfaque ahmad
Subject: Fwd: Italian Language Test - Natasha De Gregorio

Hi Nuno,

Can you please forward IT test for evaluation.

Regards,
Ashish Dabral

________________________________
From: "Natasha De Gregorio" <[email-masked]>
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Kaukab Jabeen" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Viraat" <[email-masked]>
Sent: Monday, October 15, 2018 7:23:02 AM
Subject: Italian Language Test - Natasha De Gregorio

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Natasha De Gregorio
Whats your first language       Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   When I realize that a mistake has occurred I would take all the responsabilities emphatizing with the customer: an apologize would be the first thing coming out from.my mouth.
Then I would give full explanation of what exactly happened;it might be lenghty but it will help our customer to understand what went wrong.
After that everything has beed sayd and done I would reassure the customer that now.the situation is under control, explaining to him the measures I have put in place to ensure that such a mistake will not occur again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I can say about myself:open minded, curious and happy person.
I am motivated, enterprising, ambitious and able to work independently and under pressure; I get determination and result orientation, always sustaining the goal and working ethically and honestly.
My educational experience includes a Bachelor degree in Communication, which contributed greatly to my development of skills such as communication, public speaking,problem solving, sales and teamwork.The classes I took, the projects I completed and my job experience were for  marketing and communication and they imparted many of the concepts necessary for this job position.I have gained experience of study and work abroad that have intensified my innate communicative and persuasive, relational skills and my ability to listen and analyze needs, enhancing my level of English.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      Concettualmente la differenza tra un "good" customer service e un "great" customer service e' che nel primo caso probabilmente stai rendendo il cliente soddisfatto, mentre nel secondo caso non lo rendi solo soddisfatto ma lo rendi fedele!
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Credo di essere il miglior candidato per questa posizione di customer service in virtu' della mia ampia esperienza nei rapporti con la clientela e nella relativa gestione, oltre alla capacita di adattarmi a qualsiasi situazione.
Ho una forte ambizione verso il successo e verso il raggiungimento degli obiettivi, i quali mi spingono a svolgere brillantemente i compiti a me assegnati.
Inoltre, per via della mia spiccata personalita', sono in grado di portare avanti una proficua comunicazione con i colleghi e di contribuire al lavoro di squadra.
In ogni mansione che svolgo cerco di concentrare tutti i miei forzi per far progredire l’azienda, e sono sicura che le mie precedenti esperienze possono comprovarlo.
Sono empatica e proattiva.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     Lagos:" where everything happens".
Lagos city is hot, humid and laud for any oyinbo in Nigeria. (oyinbo: white person in yoruba language)
Not in a tropical island sort of way really, more like you are walking among heat and sound but Lagos is an incredible city in so many ways.Despite poor infrastructure and terrible living conditions, I see a sense of pride in every person that I met during my experience in Lagos.
It is the Africa’s busiest city and the fifth most populous city in the world. It is surrounded by water bodies and there are so many beautiful and scenic beaches around.
Lagos is generally regarded as the most tolerant city in Nigeria. Nigeria and Africa as a whole are very much divided along religious and ethnic lines, but  Lagos is not the case.The city is generally safe and I have never witnessed any form of unrest in this city.
Lagosians love food and the food there is amazing. Local dishes like amala and ewedu will mesmerize even those who are generally conservative with food.
The major problem I have with Lagos is the erratic electricity supply. This is also the case in other parts of the country, and it can be very disruptive and annoying. You will be in the middle of something very important and then suddenly the electricity supply is cut off.
Lagos has a different vibe than the rest of the country.According to other Nigerians, Lagosians carry a very different aura from everyone else. This difference is due to Lagos’ vibrancy and diversity.
Half-built buildings sit next to huge glass office blocks, with luxe hotels dotted in between. Restaurants and roadside street food stalls all offer delicious-smelling treats and artists advertise their wares both on street corners and in polar air-conditioned galleries on Victoria Island.
It’s also a confusing city, but that’s what made it so fascinating for me. There is camaraderie and familiarity between strangers that contributes to the culture of Lagos.