Subject: Fwd: Japanese Language Test - Praveen Kumar
From: Asfaque Ahmad <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Mon, 15 Oct 2018 12:47:47 +0530 (IST)

Hi Ashish, 
Can you forward this JP test for evaluation to Nuno? 
This result have been waiting since 3 days. 
Please put a gentle reminder to Nuno addressing the same. 

Regard 
Asfaque 

From: "Ashish Dabral" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "viraat" <[email-masked]>, "Asfaque Ahmad" <[email-masked]> 
Sent: Friday, October 12, 2018 4:24:52 PM 
Subject: Fwd: Japanese Language Test - Praveen Kumar 

Hi Brian, 

Can you please forward Japanese test for evaluation. 

Regards, 
Ashish Dabral 

From: "Praveen Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Kaukab Jabeen" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Friday, October 12, 2018 3:55:40 PM 
Subject: Japanese Language Test - Praveen Kumar 

		Foreign Language Screening Test 	Name 	Praveen Kumar 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this situation first of all I will apologize to the customer for the delay which is being caused from our fault and for the miscommunication that has happened while updating customer's address in our records while taking the order due to which customer is waiting for 45 minutes since the time he has made an order to our Pizza Hut and after that I will provide some complimentary goodies to the customer to make him calm down and I will also assure customer that this will never happen again in future so that customer would not have any kind of complaint for us and after pacifying customer I will start finding out the reason why this miscommunication has happened and take proper action so that it can not be repeated in future with any customer. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Praveen. I am Living in Nangloi, West Delhi. I am graduate in B.com from Delhi University and I am also certified N2 in Japanese Language Proficiency Test. My hobbies are playing cricket and listening to the music. 
Below mentioned information is about my professional experience: 
I have worked in Convergys as Sr CCE in Comcast that is US chat process of sales. 

I have also worked in R1 RCM that is US based revenue cycle management company. 

Currently I am working in Echo Soft Infocom Pvt Ltd as a Japanese Executive. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	両方のサービスの主な違いは、優れたカスタマーサービスでは、たぶん顧客を満足させるだけであることです。偉大な顧客サービスでは、あなたは満足しているだけでなく、あなたも彼らを忠実に保っています。 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	私は情熱的で売り上げが良いです。 
私は以前の会社で販売経験があります。 
現在、私は販売プロファイルで働いています。 
私はまた、販売プロファイルで働くのが好きです。 
最後に、私は顧客を助けるのが好きです。 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	去年の冬、私はアンダマンとニコバル諸島のポート・ブレアに行きました。それはすごいけいけんだった。訪問するインドではとても良い場所です。ブリティッシュ・ルールで建設された最も一般的な携帯電話の刑務所は、ポート・ブレアにあります。この場所は水面から覆われています。この場所には多くの島やビーチがあります。主なビーチにはRadhanagarビーチ、Elephantビーチなどがあります。また、スキューバダイビング、​​シーウォーク、ボートライドなど、多くの海のアクティビティがこの場所にあります。これはいつも暑いので、この場所を訪れる最善の時期は冬になるのは沿岸の場所です。私たち皆が知っているように、ポート・ブレアはアンダマンの首都であり、ニコバルとアンダマンとニコバル諸島はインド� ��ユニオン・テリトリアの下にあります。ポートブレアには電力源はありません。発電機は都市全体に電力を供給します。これらの島々の主な魅力は、ラヴァナガールとエレファントビーチのような非常に良好で清潔なビーチがあるハブロック島です。フェリーでポートブレアからハブロックまで行くことができます。全体的に、この場所を訪れるのは良い経験でした。