Subject: Fwd: LSM Joining Case Test - Vijay Kumar
From: Ashish Dabral <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Sat, 13 Oct 2018 17:07:41 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Vijay Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Saturday, October 13, 2018 5:06:02 PM 
Subject: Re: LSM Joining Case Test - Vijay Kumar 

		LSM Joining Case Test 	Name 	Vijay Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 8920880326 
Which blurb would you select? 	Blurb 3 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	According to me blurb 3 is the best answer for that , as customer is very anxious to recieve his ticket ,as event is coming close so that is why he is very curious to know about his status of ticket ,but the other blurb first of all didn't assist well,to the customer ,and they were explaning the procedure of the ticket ,so from my point of view ,first you need to greet him well 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The main difference between good and great customer service is that in the former you are probably only barely keeping your customer satisfied, while in the latter ,you are not only keeping them satisfied- you are also keeping them loyal and good customer service results in appreciative customers. Great customer service results in appreciative and impressed customers 	

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