Subject: Re: LSM Joining Case Test - Vijay Kumar
From: Vijay Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 13 Oct 2018 07:36:02 -0400

| | LSM Joining Case Test

Name | Vijay Kumar
E-mail | [email-masked]
Phone Number | (91) 8920880326
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me blurb 3 is the best answer for that , as customer is very anxious to recieve his  ticket ,as event is coming close so that is why he is very curious to know about his status of ticket ,but the other blurb first of all didn't assist well,to the customer ,and they were explaning the procedure of the ticket ,so from my point of view ,first you need to greet him well
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between  good and great customer service  is that  in the former you are probably only barely keeping your customer satisfied, while in the latter ,you are  not only keeping  them satisfied- you are also keeping them loyal and  good customer  service  results  in appreciative customers. Great  customer service results in appreciative and impressed customers

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