Subject: Fwd: LSM Joining Case Test - Madhavanand Jha
From: Ashish Dabral <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Sat, 13 Oct 2018 15:20:00 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Madhavanand Jha" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Saturday, October 13, 2018 3:06:19 PM 
Subject: Re: LSM Joining Case Test - Madhavanand Jha 

		LSM Joining Case Test 	Name 	Madhavanand Jha 
E-mail 	[email-masked] 
Phone Number 	(91) 8130424204 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 1 is the right answer for the customer . blurb 1 has all the information related to customer ticket. according to blurb 1 we’re closely monitoring your order and communicating with your seller to ensure they complete the order in time for delivery to you at the address you provided and we asked the address from the customer in appropriate manner so that any error in address we'll correct at that time of dilvery and save the purchaser time and deliver its ticket on time and we'll also scanned the package and give the courier no . to the purchaser of ticket when we get the details of courier from seller. so i think that blurb 1 is the right answer and i want add some apologices to the beginning of paragraph that it would be more appropriate. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	1.Good Customer Service is provide need for the customers but great customer service not just provide the need for the customer it also satisfied the customer with his product and knowledge. 

2. Good customer service is provide good service like good food or good accommodation. 

3. But great customer service is think wider and they provide their customer better service best food and best accommodation where the customer has want to come again and again with that type of customer service. 

4.Good Customer service where the quality of food or other things will be good but in great customer service they thing twice of their quality they never been comprising with their quality they provide customer better quality food accommodation and other things. where the customer want to come again and satisfied with that type of service. 

5. Good Customer service feel good for customer but they don't take care their services for customer they goal to make money but great customer service goal to make their customer feel great and happy with their any kind of service . they do better their quality their environment where the customers feel the excitement and the customer wants to go again and again over there. 

6. Good customer service not think on his customer they good with their service like ticketing, hotels, etc. but great customer service always think their customer which they can provide great customer services, they want to earn their good will. they are zeal to provide customers quality service overall, 

so above are the six sentences for the difference between good and great customer service. 

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