Subject: Re: LSM Joining Case Test - Faraz Alam
From: Faraz Alam <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 13 Oct 2018 05:36:54 -0400

| | LSM Joining Case Test

Name | Faraz Alam
E-mail | [email-masked]
Phone Number | (91) 9990317123
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 is best option  - As a  Customer Service Repersentative I will considiring Blurb 4 beacuse - We have cofirmed address deatils and also need to confirm who will be avialabe at delivery time.  When it is done we will insure the seller send out the ticker as soon as posible. We wii say thankyou to customer for booking our company.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As a customer care represntative
Good Service -
1.We are respnsibale for our service which we are providing to a customer.
2. Receive the call at a time when customer call in customare care department.
3. Confirm the cuatomers query how can we hellp them.
4. Give the assurance I will do you help don't worry Sir.

As a customer care excutive If we talk about best service:

In best Service we need to mandatory above explanation  and somehing better than above bescaue we are going to talk about best services.

1.  if customer ask  something  we will say Sir  Ofcourese, We will be happy to provide infomation.
2. We will give best assurance to our customer.
3. We will say to our customer Sir, you don,t need to  go anywhere we will provide  you best service as much as possible.
4. We will give fully satsfastion to our customer because -  customer satisfacation is most imporatant .
5. We will ask for feedback to our customer. Customer feedback is also very important, how can we improve our service.

Thank You!

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