Subject: Fwd: French Language Test - MBUYI KAYEMBE
From: Ashish Dabral <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: saurabh <[email-masked]>, Viraat <[email-masked]>, asfaque ahmad <[email-masked]>
Date: Fri, 12 Oct 2018 15:10:39 +0530 (IST)

Hi Brian, 

Can you please forward French test for evaluation. 

Regards, 
Ashish Dabral 

From: "MBUYI KAYEMBE" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Kaukab Jabeen" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Friday, October 12, 2018 2:55:23 PM 
Subject: French Language Test - MBUYI KAYEMBE 

		Foreign Language Screening Test 	Name 	MBUYI KAYEMBE 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	well, in this particular situation the company will make understand the customer in proper way . he will not make the custmer disappointed about the service . 

morever, the company has to explain the situation about the delate of delivery, it can be cause about the transportation, manufacturation from the company or from the supplier. 

and for keepping a good relationship with the customer ,the company has to avoid to use the words ''don't worry'' or ''this won't be happened again'' this is means the disrespect to the customers , 
the company has to keep the relationship , maybe to apologize for the delate services and tell the customer , we will manage and make you happy about our services because we got the issue e.g : supplier,transportation, etc 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	i am MBUYI KAYEMBE Fancis , i have completed my high school in Congo , after that i started to work as manger in pharmaceutical depot , i have been working for 3years. 
6months later i have been nominated as the president of elders Don bosco in which i worked for 1year. then i decided to continue my stydies in india. 

i got my admission in india in 2015 at sharda university where i completed my program 
in BBA /Human Resource and Banking &Finance. 

and i started to work in india 2years ago ,and i have experience in handling Pop-Up in computer, receiving the inbound and outbound calls from customers. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	la difference entre un bon service client et un meilleur service client , en génèrale le deux sont la' pour satisfaire les clients , une fois un client commande un produit au près d'une companie X et que le client est satisfé ou non; alors si client appelle le service pour le feedback, le service doit tout d'abord faire comprendre au client que le service et la' pour résoudre ses problemes dans plusieurs volleé, 

un bon et un meilleur service clients sont la' pour satisfaire les clients pour leurs services, que les clients aient confiance a' l'entreprise et créent aussi des bons relations suite aux services fourni par la dite entreprise. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	les indices qui me garantie comme un bon candidat au service sont , 
prémièrement j'ai un abilité du coté langue; j'ai aussi une expérience de travail dans le domaine des services que je travaille actuellement. 

En plus; j'ai le respect et la notion du temps vis-a-vis de mon travail que j'exèrce et un élèment le plus complex c'est l'amour du travail et le respect des chefs. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	je suis MBUYI KAYEMBE Francis de la nationalité congolaise ; République Démocratique du Congo; j'ai poursuivi mes études primaires et sécondaires au Congo ; 
j'ai travaillé comme gérant d'un dépot pharmacieutique au Congo/Kinshasa pendant 3ans et nommé President des anciens de Don Bosco qui existe jusqu' aujourd'hui, 

quelques années plustard ; j'ai quitté mon pays pour venir étudié en inde. 
et au moment où je vous parle , je suis licencié en Ressource Humaine et Banque & Finance. 
l'inde est le premier pays que je mette mes pieds et j'ai déja' visité 2 villes de l'inde (Bengalore, Pune). 
bengalore, jai eu passé le temps avec les indiens la'bas , la chose que je n'ai compris et que a' bengalore les indiens parlent autres langue autre l'indhi , peu d'entre eux comprennent très mal l'indhi et apart ceux qui ont déja' frequenté New Delhi, 
bref, c'etait ca comme element le plus étrange.