Subject: FW: Japanese Language Test - Aparajita KUmari
From: Brian Sexton <[email-masked]>
To: Ashish Dabral <[email-masked]>, Asfaque Ahmad <[email-masked]>
Date: Fri, 12 Oct 2018 09:22:46 +0000

Hi Ashish and Asfaque,

It’s a ‘no’ for this candidate.

Kind regards,
Brian

From: Jack Huang
Sent: Friday 12 October 2018 10:22
To: Brian Sexton <[email-masked]>
Cc: Jessie Tang <[email-masked]>
Subject: Re: Japanese Language Test - Aparajita KUmari

Hi Brian,

This candidate is also not good enough.

Each answer she made looks very unnatural.

I don't think the candidate can handle the JP emails.

Thanks,

Jack

________________________________
From: Brian Sexton
Sent: 12 October 2018 17:02:43
To: Jack Huang
Cc: Jessie Tang
Subject: FW: Japanese Language Test - Aparajita KUmari

Hi Jack,

Could you please evaluate this Japanese test?

Kind regards,

Brian

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: Friday 12 October 2018 08:27
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Virat Joshi <[email-masked]<mailto:[email-masked]>>; asfaque ahmad <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Japanese Language Test - Aparajita KUmari

Hi Brian,

Can you please forward Japanese test for evaluation.

Regards,
Ashish Dabral

________________________________

From: "Aparajita KUmari" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Kaukab Jabeen" <[email-masked]<mailto:[email-masked]>>, "Kapish Tiwari" <[email-masked]<mailto:[email-masked]>>, "Viraat" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 12, 2018 12:53:51 PM
Subject: Japanese Language Test - Aparajita KUmari

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]

[https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]

Foreign Language Screening Test

Name

Aparajita KUmari

Whats your first language

Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will first of all say sorry to the customer and take the whole responsibility as its only my fault. Then I will offer the customer free order from my side with a free beverage and sweets. I will make sure the customer remains loyal and try to calm him down and say sorry to him again. I will make sure this kind of problem never happens and will make sure I register the customer name and address in our system so that this mistake never occurs in future.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am basically from Bihar and have completed my school from there only. I completed my graduation from Delhi university and did my advance diploma in Japanese language from Mosai institute of Japanese language. I worked in various automobile companies as freelancer and then joined Honda R&D 2 wheeler India Pvt. Ltd. After working there for 1 year I joined Metlife GOSC India and worked there for two years as senior associate cum Japanese language expert.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

良顧客サービスを提供することと「素晴らしい顧客サービスを提供することとの違いは、前者ではおそらくほんの僅かに顧客満足を維持していることです。後者では、あなたは満足し続けるだけでなく、彼らを忠実に保っています

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

丁寧
圧力下での作業
コミュニケーションスキル。
プロミティ スマート
分析能力 フレキシブル
時間管理 ストレス管理。
早い反応。組織化された

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

私は2013年11月に東京に行きました。それは私の最も記憶に残る旅行でした。私は明治神宮、東京塔、朝倉に行きました。私は新宿とヨドバシのカメラショップに行きました。私は私の人生でこのような大きなカメラとエレクトロニックショップを見たことはありません。それは10階建ての建物でした.東京は私が今まで見た中で最も美しい場所です。私は銀座の市場に行って魅力的でした。私も六本木や渋谷を訪れる機会がありました.私は1週間そこにとどまって、奈良ニッコーとひろしまに行きました。しかし、東京はいつも私の心の近くにとどまるでしょう。