Subject: Italian Language Test - Valerio Del Popolo
From: Valerio Del Popolo <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 11 Oct 2018 05:36:52 -0400

| | Foreign Language Screening Test

Name | Valerio Del Popolo
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First i apologise with the customer and then I tell him there was a problem with the order, i ask to the customer his address again and i add to the order something for free, like cola, french fries or something like that.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I've studied at turistic institute in rome "Domizia Lucilla" where i got my graduation.
I've worked in a stage period  for differents hotel and travel agency in rome.
Actually i'm working for a marketing office called Xena S.r.l.
My good and assertive comunication its ideal for the contact with the customer.
Im prepared to teamwork and at the human contatc.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La differenza sostanziale sta nel come ci si pone col cliente, la disponibilità e la comunicazione assertiva dell'operatore. Un buon servizio clienti offre un sostegno al cliente, un grande servizio clienti oltre al sostegno offre una qualità eccelsa da parte degli operatori.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Amo mettermi in gioco e sfidare me stesso in ogni situazione.
offro un'ottima comunicazione assertiva sia interna all'agenzia che con i clienti.
Ottime capacità di problem solving mi distinguono molto.
Ho esperienza nel settore turistico e di accoglienza.
Vorrei realmente iniziare questo percorso all'interno della vostra agenzia, sono pronto a tutto.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Ho visitato gran parte dell'europa:
Berlino, Madrid, Barcellona, Oslo, Londra, Nottingham, Praga, Colonia, Ginevra, Basilea, Lione, Parigi, Amsterdam.

Oltreoceano invece ho visitato:
Messico cancun e playa del Carmen, Costa rica San josè, Gran parte dell'Africa settentrionale.

Ho visitato il Kenya per ben 2 volte e le isole Mauritius.

parte di questi viaggi sono stati fatti quando ero un po'più piccolino.

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