Subject: French Language Test - Ntumba Gir
From: Ntumba Gir <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 11 Oct 2018 05:04:31 -0400

| | Foreign Language Screening Test

Name | Ntumba Gir
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | After realizing that the address used was incorrect, I will ask the buyer to provide us with a correct delivery address. without wasting time I will forward the address to the pizza boy and request him to deliver the pizza as soon as possible, I will follow all the delivery process until the pizza is delivered. Once the pizza delivered, I will call the buyer to apologize for the inconvenience caused.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am ntumba, I am Congolese born in Kinshasa now I am living in India new delhi. I am french nativif speaker.i did my school and high school in Kinshasa Congo and my batchelar degree in MDU rotak India. I have been three times intertournement faridabad first position,I have been working has civil contractor site for 6 mouths in Congo.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La différence entre un bon service client et un excellent service client est au niveau de la satisfaction du client. Un bon service client répond aux attentes du client alors qu'un excellent service client dépasse les attentes du client.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Faire un choix sur moi comme candidate est une bonne chose, car j’ai une expérience deux ans comme comptable et d’une année au service client comme mon CV l’indique. Je parle couramment le français et l'anglais atout majeur de communication. Je m'adapte facilement dans un nouvel environnement.
Ma disponibilité, mon courage. Sans oublier que je suis très motivé et je compte pas mes heures de travail, une fois sélectionné au service.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | J'eu a visite kangra valley avec mes amis de l'ecole c'etait dans une camp academique,kangra valley et situer dans l' ouest de Himalaya dans l'etat de Himachal Pradesh en inde ce une place touristique tres populaire.il y a aussi kangra fort et aussi bien a visite c'est une de chose bien de l'etat de  Himachal Pradesh

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