Subject: German Language Test - DINESH KUMAR SHARMA
From: DINESH KUMAR SHARMA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 10 Oct 2018 08:14:02 -0400

| | Foreign Language Screening Test

Name | DINESH KUMAR SHARMA
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Really I apologize my mistake for delay your order due to traffic Jam on the road.
So that i could not cross the traffic. Due to heavy Traffic on the road, have to follow rules of traffic Police. So ,that is the issue for delay your Order. Regarding this order i will accept my mistake. We shall provide you good service next time in Future.According my Company Rules we can provide you some discount in this order.
I have to request my Manager,then definitely he will short out this matter and discussion with you also.
thank you so much .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My Name is Dinesh Kumar Sharma. I am 31 year old. Basically I come from Aligarh, but live in Jalandher with my family.I have five  members in my family.I have done masters in Political Science from Agra University and also  with B2 in German language from max Mueller Bhawan NewDelhi.
I have taught German In Schools and University also .Now days working as a German Translator in NIDS INFO TECH LTD since august 2018.
My Hobbes are reading books and surfing internet.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

1.Patience
2.Die Fähigkeit, positive Sprache zu verwenden.
3.Schauspielkünste.

Ich habe nur wenig Ahnung von CCE.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Wir müssen gute Kommunikationsfähigkeiten haben.
Wir müssen gute ausgezeichnete Fähigkeiten und hörende Fähigkeiten haben.
Wir müssen guteProfessionalität Fähigkeiten haben.
Wir müssen einen guten Sinn für Humor haben.
Wir müssen gut ausführliche Kenntnisse über das Produkt haben.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Jalandhar ist die älteste Stadt in Punjab. Es liegt etwa 84 km südöstlich von Amritsar an der G.T Straße nach KalkuttaJalandhar ist berühmt für Hersteller von Sportartikeln.Es ist ein wichtiger Bahn- und Straßenknotenpunkt und eine Armee Kantonnement.Jalandhar ist eine Stadt in Jalandhar District im Bundesstaat Punjab und Indien und kommunale Körperschaft in Jalandhar Bezirk auch.Jalandhar war die Hauptstadt von Punjab von Indiens Unabhängigkeit (1947) bis Chandigarh im Jahr 1953 gebaut wurde.Es ist in einer Entfernung von 360 km von Delhi, auf Delhi-Amritsar Autobahn.Der Jalandhar Bezirk besteht aus 5 tehsils / Unterteilungen.Der Bhangra-Tanz ist ein alltäglicher Anblick in den Dörfern. Panjabi ist die Hauptsprache, während Hindi und Englisch werden ebenfalls häufig verwendet.

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