Subject: Spanish Language Test - Arif Akhtar
From: Arif Akhtar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 8 Oct 2018 10:23:12 -0400

| | Foreign Language Screening Test

Name | Arif Akhtar
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Sir,first of all I am extremely sorry for the delay and the inconvenience you suffered.The delay was due to wrong address mentioned during the delivery and I apologise for that mistake.
Sir we have already delivered your pizza with the right address and hopefully it will be delivered to you soon.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Arif Akhtar son of Mr. Mahmood Akhtar.I am the resident of district Bhadohi,Uttar Pradesh. I passed out Intermediate with a passing percentage of 66 and then after I completed my graduation with a passing percentage of 54.After that in the year 2016 I started studying Spanish and got completed my 2 years diploma in 2018.
I am still a fresher and looking for a job.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | En mi opinión la diferencia entre cliente servicio buen y cliente servicio genial es la nivel de satisfacción que los clientes reciben y sus estrellas que los clientes dan a una empresa o servicio.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Pues,soy trabajador y me gustaría empezar mi carrera pronto y también quiero aprender más y más y hacer mi carrera en lengua española.También soy puntual y eso es un característica que necesita una empresa más en sus empleos.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Recientemente,viajé a Agra. Es una ciudad más histórico con muchos edificios grandes y con una edificio que conocido muy bien en todo el mundo se llama Taj Mahal.Es un edificio tan bellísimo que los turísticos del todo mundo viajan a India para ver ese edificio y su belleza. Me encantó mucho ver a Taj Mahal y también ví Lal Quila otro edificio muy grande y histórico.
Yo me quedé a Agra por 2 días y viajaba muchos lugares religiosos y históricos. Era una experiencia y memoria más maravillosa de mi vida y quiero viajar a esa ciudad otra vez si tengo oportunidad.

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