Subject: Re: LSM Joining Case Test - Adnan Razi
From: Adnan Razi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 6 Oct 2018 04:49:15 -0400

| | LSM Joining Case Test

Name | Adnan Razi
E-mail | [email-masked]
Phone Number | (91) 8851328172
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected the blurb 4 because the customer specifically want his tickets to deliver on his Hotel address as he will be travelling in 2 days.

Blurb 4 has the option for updating the address by simply go through the link //www.viagogo.com/Help/76

Also if he is staying in the hotel and for some reason will not be present at that particular time,he has to informed the hotel staff that he is expecting a delivery and someone will pick his Delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great Customer service is

Good Customer service is to provide the solution for the customer within time.

Good customer service is customer centric and provide the full satisfaction in terms of customer service.

However, when it comes to great customer service you have to build a relationship with the customer.

Great customer service is not only about customer satisfaction but also about your satisfaction .

| |

You can edit this submission and view all your submissions easily.