Subject: Re: LSM Joining Case Test - Priyanka Roy
From: Priyanka Roy <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 6 Oct 2018 03:59:00 -0400

| | LSM Joining Case Test

Name | Priyanka Roy
E-mail | [email-masked]
Phone Number | (011) 25755155
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select Blurb 1 as the correct Blurb, as it mentions the event Lady Gaga in the end, also it asks to confirm the address of the customer.
No I wouldn't want to make any changes in the answer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, the difference between good and great customer service is that, a good customer service agent solves the issues of the customer, whereas a great customer service agent would be sending the customer happy. A good customer service agent makes sure that the problem has been solved, whereas a great customer service agent will try to give you more than what you had asked for. A good customer service agent makes sure you get valued service, a great customer service agent will ask you further questions and probe you according to the company's and the person's needs. Good customer service will complete the process of the service whereas a great customer service will provide options.

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