Subject: Re: Canned Responses - Jayway Travels
From: Rahul Kumar <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Sat, 6 Oct 2018 05:10:42 +0530 (IST)

Hi Ma'am, 

I have updated these canned responses and will share this with the team, thanks. 

Regards, 
Rahul 

From: "Deeksha Dadu" <[email-masked]> 
To: "Rahul Kumar" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, October 5, 2018 6:53:29 PM 
Subject: FW: Canned Responses - Jayway Travels 

Hi Rahul, 

The client has suggested below changes in the script. Please update these changes in live chat tool and also inform everyone in the team who handles Jayway chats. 

HOTEL ONLY/ FLIGHT TICKET ONLY/ONE SERVICE ONLY/TRAIN TICKET 

Our services form a complete package. The accommodations we work with are all handpicked and we have longstanding relationships with them allowing us to ensure your trip runs as smoothly as possible. Booking your accommodation separately will in fact increase the overall cost of your trip as our margin comes primarily from the hotel commission. 

Change the canned to below. This response should be given only when visitor talks about booking their own accommodation. 

BOOK OWN HOTELS 

Our services form a complete package. The accommodations we work with are all handpicked and we have longstanding relationships with them allowing us to ensure your trip runs as smoothly as possible. Booking your accommodation separately will in fact increase the overall cost of your trip as our margin comes primarily from the hotel commission. 

Below is another response should the customer talk about booking any other individual service. This is slightly rewritten. Please add it to the canned. 

SINGLE SERVICE 

Unfortunately, as we specialize in complete packages and don't provide individual services we would be unable to help you with this request. If you would like us to prepare a proposal for a complete trip package including our expert trip planning, on-the-ground concierge service, accommodations, transfers, excursions and other local services we are happy to assist. 

Regards, 
Deeksha 

From: Subhojit Hati < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 20 September 2018 at 11:50 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rahul Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Canned Responses - Jayway Travels 

Hi Ma'am, 

As discussed with Rahul, PFB canned responses for Jayway travels 

	S.NO. 	SHORTCUTS 	CANNED RESPONSES 
	1 	WHERE 	Sure, May I know where you want to travel ? 
	2 	WHERE 	Sure, May I know where you want to travel for your honeymoon. 
	3 	ELSE 	Please let me know if there is anything else I can help you with today? 
	4 	TRANSFER - CAN YOU ARRANGE A SINGLE SERVICE (EXCURSION)- DAY TRIP 	We provide complete packages of accommodation, tours and transfers for trips. We aren't able to arrange individual services, sorry. If you need help with putting together a complete package for your trip we would be more than happy to do so. 
	5 	ABANDON 	It appears that you may be otherwise occupied, so I do need to bring this Chat to an end. However, if you have any further questions, please do not hesitate to return to Chat. 
	6 	NO SHIP COUNTRY – INDIA, PAKISTAN & AFRICAN COUNTRIES (EXCLUDING SOUTH AFRICA) 	Unfortunately as an US-based outbound tour operator sending guests to Europe, we are not able to provide visa assistance. As this is a requirement for visiting most of the countries we offer, we advise instead contacting a tour company based in the country or countries you are looking to visit. 
	7 	BROCHURE 	We don’t have printed brochures to send out. Because we continually develop and update our offering we have found printing brochures to be uneconomical. You will find information about all our destinations on our website and we would love to prepare a custom-tailored trip plan for you, which we are sure you will find much more useful than a printed brochure. 
	8 	ABOUT US - WHAT WE DO 	JayWay Travel specializes in tailored holiday packages to Eastern Europe. Travelers design their own holidays by choosing destinations, tours and activities, departure dates and accommodation. 
	9 	COMMISSION - TRAVEL AGENTS 	Our trip packages are commission able at a percentage of the land portion, minus any airfare and credit card payment fees. The advantage for you over making separate bookings is earning commission on all the land components. 
	10 	JOIN OUR MAILING LIST 	We have a mailing list for travel agents to keep up-to-date with new destinations, accommodations and experiences as well as travel related news and updates for the region. Sign up today- [ http://jaywaytravel.us4.list-manage.com/subscribe?u=c4a7b95b206a3baa1ac2d0fac&id=b9e827a93c | 
http://jaywaytravel.us4.list-manage.com/subscribe?u=c4a7b95b206a3baa1ac2d0fac&id=b9e827a93c ] 
	11 	FAM TRIPS - TRAVEL AGENTS 	We arrange occasional scheduled FAM trips for agents to introduce our destinations and also to experience what traveling with JayWay will be like for your customers. You get to enjoy our full service from start to finish with pre-trip support and comprehensive destination info as well as the support of our in-country teams while you travel. Contact us to find out more- [ https://jaywaytravel.com/contact | https://jaywaytravel.com/contact ] 
	12 	INSURANCE - BOOKING 	We have partnered with a well-known travel insurance comparison site, to make sure that you get the best price and cover trip insurance. If you want to purchase trip cancellation insurance you will need to do this within a week of paying your deposit. 
	13 	HAND-PICKED ACCOMMODATIONS - BOOKING 	All accommodations we offer on our site have been visited first hand and are places where we have or would stay ourselves. This allows us to ensure the quality, and offer our guests the best value for money. We specialize in authentic apartments and villas, charming b&b's and unique boutique/design hotels, everything from 3 to 5 star. 
	14 	PRE-TRIP CONSULTATION - BOOKING 	Our process begins with us scheduling a phone conversation to find out more about where you'd like to travel and your preferences and interests. This initial consultation is provided free of charge with no obligation to purchase. 
	15 	COMPLETE TRIP PACKAGE - BOOKING 	You will be presented with a complete price for your trip package, containing all the services you will need to make your vacation the trip of a lifetime. 
	16 	TRIED AND TESTED TOURS & EXCURSIONS - BEFORE YOU ARRIVE 	We have curated a selection of tours & excursions in most of our overnight destinations, carefully selecting local partners to provide these services. There are activities for everyone ranging from rafting to wine tasting. We can include excursions at the planning stage or if you prefer to decide closer to the time of your arrival, your Tour Manager will make the arrangements for you. 
	17 	JAYWAY TOUR MANAGER - BEFORE YOU ARRIVE 	Your expert JayWay Tour Manager, based in Europe, will be in touch with you a month before you travel to provide guidance by email or phone, get your time preferences for some services and to make arrangements for any additional activities you wish to add to your itinerary. 
	18 	GUEST PAGE - BEFORE YOU ARRIVE 	As soon as you place a confirmed booking we will send you the login details for your Guest Page, a website created just for your trip, containing your itinerary and packed with useful information about each destination and recommendations for sightseeing, eating and drinking. 
	19 	JAYWAY LOCAL REPRESENTATIVE - WHEN TRAVELING 	Our local representatives, based in regional offices throughout Central & Eastern Europe are available to provide guidance before your trip by email and also by phone while you're traveling. 
	20 	TRANSPORT - WHEN TRAVELING 	We take care of all modes of transport including airport pick-ups, rental cars and private taxi transfers as well as bus, train and ferry tickets so you can relax and enjoy your vacation, knowing all the little details have been taken care of. 
	21 	JOB - REQUEST 	Please review and submit your job application from the below website link: [ https://jaywaytravel.com/job-application | https://jaywaytravel.com/job-application ] 
	22 	GROUP TOURS 	The only group tours we run are in Italy: [ http://www.jaywaytravel.com/italy/gourmet-tours | http://www.jaywaytravel.com/italy/gourmet-tours ] Unfortunately, we don't offer group tours for other countries. 
	23 	EXCURSIONS ACCOMMODATION 	Once you receive a customized itinerary, it will have all details of the accommodation/excursions available in each destination. Would you like us to prepare a proposal for a comprehensive vacation package including accommodation, transfers, excursions and the support of our staff in Europe while you travel? 
	24 	SINGLE SERVICE 	Unfortunately as we specialize in complete packages and don’t provide individual services we would be unable to help you with this request. If you would like us to prepare a proposal for a complete trip package including accommodations, transfers, excursions and other local services we are happy to assist. 
	25 	QUOTE PRICE APPROXIMATE 	Yes, all our sample itineraries that you’ll find at the below link have a Price Guide function where you can enter the number of people traveling, month of travel and category of accommodation to get an instant price estimate. [ http://www.jaywaytravel.com/itineraries | http://www.jaywaytravel.com/itineraries ] 
	26 	CONTACT PHONE NUMBER 	You can reach us at below contact numbers- U.S. Toll-free: 800 344 5785 U.S. Telephone: +1 914 500 8912 Europe Telephone: +44 20 8133 7150 Skype: jaywaytravel Email: [ mailto:[email-masked] | 
[email-masked] ] [ http://www.jaywaytravel.com/contact | http://www.jaywaytravel.com/contact ] 
	27 	LOCATION 	We are a New York based custom tour operator providing an authentic and personal travel experience since 2006. We have local offices in all of eastern Europe. 
	28 	PRICING SET COST 	There is no set cost for our services. We specialize in planning customized tours based on your budget, preferences and interests. 
	29 	CONTACT 3 	May I have your last name as well? 
	30 	CONTACT 2 	Whats your email and phone number we can reach you at? 
	31 	CONTACT 1 	May I get your name and contact number? 
	32 	ACTIVITIES QUESTION 4 	What kind of activities do you like to do on vacation? 
	33 	QUESTION 3 MEMBERS 	How many members would there be in the travel group? Please specify if there are children travelling with you. 
	34 	ESCALATING 	Great! Thank you for sharing the details. I will forward your query right away. One of our expert vacation planners get in touch with you as soon as possible. 
	35 	STILL PLANNING 	That is indeed a good idea because planning does take time. We have excellent vacation experts who will be happy to discuss your requirements to customize your vacation 
	36 	ANYTHING 	Is there anything else I can help you with? 
	37 	NOT RESPONDING 	It seems you are otherwise occupied. I will close this chat now. Please feel free to contact us any time you wish with your query. 
	38 	CUSTOMIZE PERSONALIZE 	Sure, we can do that. We specialize in offering customized tours so we will put together a package designed exactly to meet your needs. I will have one of our expert vacation planners get in touch with you to understand your requirements and plan a customized itinerary. 
	39 	ALL INCLUSIVE VACATION 	Yes of course. We specialise in putting together personalized vacation packages that cover everything from start to finish including accommodations, transport between cities, tours & excursions, airport & other transfers and on-site assistance. 
	40 	FRONTLINE EXECUTIVE 	I am a front line executive. Let me have one of our expert vacation planners get in touch with you for a free consultation to understand your exact requirements and help you plan your travel. May I have your contact? 
	41 	HOTEL ONLY/ FLIGHT TICKET ONLY/ONE SERVICE ONLY/TRAIN TICKET 	Our services form a complete package. The accommodations we work with are all handpicked and we have longstanding relationships with them allowing us to ensure your trip runs as smoothly as possible. Booking your accommodation separately will in fact increase the overall cost of your trip as our margin comes primarily from the hotel commission. 
	42 	GUEST PAGE 	Guests who have a trip booked with JayWay are provided with login details (their email address and tour ID) to a private area where they can see their itinerary as well as information about the destinations they’re staying in. If you are having problems logging in you should email the sales contact or local representative, if you are already communicating with them, and the issue will be resolved for them within 24 hours. [ https://guests.jaywaytravel.com/ | 
https://guests.jaywaytravel.com/ ] 
	43 	SPEAK WITH PAST CLIENT 	Yes, once we have prepared a custom itinerary for you we will put you in touch with guests who have traveled to these destinations recently with us. 
	44 	REVIEWS 	Yes, please see the testimonials section of our website. [ http://www.jaywaytravel.com/guest-feedback | http://www.jaywaytravel.com/guest-feedback ] 
	45 	WELCOME 	Hi, welcome to JayWayTravels. How can I help you today? 
	46 	STILL DECIDING 	Sure. If you want I can also have one of our expert vacation planners get in touch with you to help you plan your itinerary. Given their extensive experience and first hand knowledge of the Central and Eastern European region, they can really help you identify the most suitable places for you based on your preferences, interests and budget. 
	47 	DESTINATION ADVISE 	It would be best for me to put you in touch with one of our expert vacation planners as given their first hand knowledge of these destinations, they can give you the best recommendations on the places to see or the things to do. 
	48 	PRICING 	We provide complete vacation packages, rather than the separate components and our pricing covers the whole package of transfers, transport, accommodation and day trips, as well as the support of our local team. If you would like us to prepare a custom itinerary for you, I can arrange for one of our specialist sales team to get in touch. 
	49 	SALES TEAM 	It would be best for me to pass this on to one of our specialist sales team and they’ll get back to you 
	50 	OPTIONS 	We can certainly look into the viability of that for you, let me have one of our sales team contact you 
	51 	NO PRICE 	I will be happy to have one of our expert vacation planners get in touch with you who can quote you a price based on your travel dates and preferences for types of accommodations. Due to the variability in accommodation prices between hotels, room types, season and even date, and the way we customize our itineraries exactly to your needs, we are able to provide a price after we’ve had our free consultation with you to understand your needs. 
	52 	ADVISOR 	Sure, I can have an expert vacation planner get in touch with you with some options. May I know your email and phone number that we can reach you at? 
	53 	DURATION,QUESTION 2, DATE 	How many days (duration) are you planning this holiday for? Do you also know when you would want to leave? 
	54 	DESTINATIONS, WHERE, QUESTION 1 	Do you already have some cities in mind where you want to visit? 
	55 	WELCOME_2 	You're welcome. 
	56 	BYE 	It was nice talking to you. Have a great day, goodbye! 
	57 	THANK, PATIENCE 	Thank you for your patience. 
	58 	THANK, FEEDBACK 	Thank you for your feedback. 
	59 	TRANSFER 	I will transfer you to the agent responsible for this matter. 
	60 	PRODUCT, INTEREST 	What product are you interested in? 
	61 	ANYTHING ELSE 	Can I help you with anything else? 

Regards, 
Subhojit