Subject: Re: LSM Joining Case Test - Gagan Gupta
From: Gagan Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 5 Oct 2018 07:59:07 -0400

| | LSM Joining Case Test

Name | Gagan Gupta
E-mail | [email-masked]
Phone Number | (91) 9871033880
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | since customer is travelling within two days and tickets are available only within week, so customer must provide the office/Hotel Address, and authorise them to collect the ticket on his behalf
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good service FCR(First Call Resolution) and great service is you provided full info and you give extra info related to the query so that if possible customer may resolve his query by itself and not required to call again and if he ask further questions then provide extra info about the product.......

| |

You can edit this submission and view all your submissions easily.