Subject: French Language Test - Mohammed Shuja'a Al deen
From: Mohammed Shuja'a Al deen <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 4 Oct 2018 09:46:18 -0400

| | Foreign Language Screening Test

Name | Mohammed Shuja'a Al deen
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First, evaluate customer behavior by starting the call
Often the client prefers to hear and understand the feelings and disagree with everything I say just to show my interest
I apologize to the client and tell him that he is right and that the problem belongs to us and I see that I did not hear the address well
I'll tell him what the employer will do to avoid such errors later

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

A young man at the beginning of an ambitious age I have goals I aspire to achieve I have the ability to adapt in all places where the officials put me able to work alone or in a group
I completed my Bachelor's degree in Commerce and I have the fullest Master in Crisis Management and speak Arabic and English fluently
Better work and create my own life and take responsibility without dependence on my parents

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

خدمة العملاء ترتكز على عدة امور اهما ان تكون مبتسما دائما وتهتم بالزبون وتحيطه بالرعاية وان تقدم له جميع الخدمات المتوفرة بشكل مبسط ومختصر كي لا يمل الزبون
ايضا حب العمل والمركز المتواجد فيه والعمل بطريقة انسانية له دور في خدمة الشركة والزبائن
والصبر والاصغاء لطلبات الزبون بكل اهتمام ومساعدته واقتراح الاشياء الانسب له وشرح وجهة نظرك في حال طلبه للاستشارة

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

مستمع جيد واتقبل النقد بايجابية وقراءة العملاء بشكل جيد

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

السفر  هواية جميلة وهو نوع من تفريغ الطاقة السلبية والتجديد
سافرت لعدة مدن في الهند وخارجها
لاكن مايميز الهند لما لها من طبيعة خلابة ومناظر رائعة
من افضل المدن التي زرتها كانت مدينة اوتي في ولاية تامن نادو لفتني سحر الطبيعة وخضرة الجبال والاماكمن السياحية وطريقة تعامل السكان مع السياح
هنالك عدة مناظر متنوعة مابين الجبال والوديان والانهار
الجبال التي تكسوها اشجار الشاي من كل جانب و الوديان التي تملؤها الحيوانات من كل نوع والانهار التي تدفق بالمياه والاقبال عليها من السياح بركوب القوارب والاستمتاع بالمنظار الساحرة

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