Subject: Re: LSM Joining Case Test - Ribhu vrat Gehlaut
From: Ribhu vrat Gehlaut <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 4 Oct 2018 07:49:10 -0400

| | LSM Joining Case Test

Name | Ribhu vrat Gehlaut
E-mail | [email-masked]
Phone Number | (+91) 7015168904
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason for selecting blurb 2 is that it is detailed yet precise and anwers the buyer's query in the best possible manner.The customer support representative has explained the reason that may be for the delay and made sure no information is left out to be given or asked.Also, the way of providing the information is easy to read and understand.
What could be added to the blurb is the steps to provide the address to the hotel the buyer would be staying and a little assurance in the folloing manner:
No need to worry we could definitely arrange your tickets to be delivered at your hotel address.
All you need to do is:
Go to your account using this link http://www.viagogo.com/Help/76
Add the new address and locate your order under Purchases section
When the tickets are dispatched you will be able to track them via email sent to you by the postal service.
Rest assured, we will be monitoring the process very closely and are always there for you in case help is needed regarding any issue.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between a good and great customer service is that a good customer service tends to attend the customer's issue with the intent of somehow resolving it while a great customer service gives the customer an excellent experience as well.It handles a customer's issue with the a positive approach, recognises the issue,empathises with the customer and provides them a pleasurable experience.

| |

You can edit this submission and view all your submissions easily.