Subject: Re: LSM Joining Case Test - Saurabh Agarwal
From: Saurabh Agarwal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 4 Oct 2018 07:31:52 -0400

| | LSM Joining Case Test

Name | Saurabh Agarwal
E-mail | [email-masked]
Phone Number | (91) 8920818687
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Among all the 5 blurbs, only the fourth one is providing the exact information for which customer is seeking for. It also shows that the CS representative is willing to help by suggesting him to inform the one, where the delivery of ticket is expected.
Furthermore, we should apologise for the inconvenience which is caused due to this and offer any more help, if needed.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Executive providing good customer service will help or provide with the information for which it is asked for, while we can consider it great, if they're proving extra help/information to the customer. Like, informing them about what they should proceed for or the extra things which they needs to remember while this is in process. Great CS agent friendly and don't make them feel talking with a computer.

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