Subject: Fwd: LSM Joining Case Test - Rohit Jain
From: Ashish Dabral <[email-masked]>
To: Viraat <[email-masked]>
Date: Thu, 4 Oct 2018 14:42:10 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Rohit Jain" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Kaukab Jabeen" <[email-masked]> 
Sent: Thursday, October 4, 2018 1:51:15 PM 
Subject: Re: LSM Joining Case Test - Rohit Jain 

	
	
			LSM Joining Case Test 
			Name 	Rohit Jain 
	E-mail 	[email-masked] 
	Phone Number 	(091) 7835876517 
	Which blurb would you select? 	Blurb 4 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have selected the 4th Option Because The Seller took the exact address for delivering the the tickets of Lady Gaga Concert. And Seller Inquired to customer in a proper way. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The difference between in good and great customer service is that good customer care executive provides the information to the customer,just as a formality. While the great customer care executive provides the information to the customer in a proper and exact manner.Customer satisfaction is the prime purpose for the great customer service. 
Great customer takes ownership while he interacts with the customer and good customer service also does all things but doesn't take ownership when he interacts with the customer. 
In the voice process every call is an opportunity for the great customer service and every query is an opportunity in non voice process. 
Great customer service not only works for the salary purpose but also works for the customer priority but good customer service works only for the salary. 	

	
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