Subject: Fwd: LSM Joining Case Test - Nitin Joshi
From: Ashish Dabral <[email-masked]>
To: Viraat <[email-masked]>
Date: Thu, 4 Oct 2018 14:41:40 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Nitin Joshi" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Kaukab Jabeen" <[email-masked]> 
Sent: Thursday, October 4, 2018 1:04:59 PM 
Subject: Re: LSM Joining Case Test - Nitin Joshi 

	
	
			LSM Joining Case Test 
			Name 	Nitin Joshi 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8445158989 
	Which blurb would you select? 	Blurb 4 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Firstly,she asked that when she will receive the ticket and she want the ticket at Hotel address. In Blurb 4 we have the ans for both the question. 
Suggestion :Instead of telling her to change the address for delivery our team can ask the address from the customer and deliver the ticket on changed address.it will satisfy the customer. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer service is about to just satisfy the customer for what he has come to us but Great Customer Service is not just to satisfy the customer . we need to give the appropriate ans to the customer regarding the question as well as ask the customer for any other query so that customer will be more satisfied from us . 	

	
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