Subject: Re: LSM Joining Case Test - Rohit Jain
From: Rohit Jain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 4 Oct 2018 04:21:15 -0400

| | LSM Joining Case Test

Name | Rohit  Jain
E-mail | [email-masked]
Phone Number | (091) 7835876517
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected the 4th Option Because The Seller took the exact address for delivering the the tickets of Lady Gaga Concert. And Seller Inquired to customer in a proper way.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between in good and great customer service is that good customer care executive provides the information to the customer,just as a formality. While the great customer care executive provides the information to the customer in a proper and exact manner.Customer satisfaction is the prime purpose for the great  customer service.
Great customer takes ownership while he interacts with the customer and good customer service also does all things but doesn't take ownership when he interacts with the customer.
In the voice process every call is an opportunity for the great customer service and every query is an opportunity in non voice process.
Great customer service  not only works for the salary purpose but also works for the customer priority but good customer service works only for the salary.

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