Subject: Fwd: LSM Joining Case Test - Shruti Srivastava
From: Ashish Dabral <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Thu, 4 Oct 2018 12:52:13 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Shruti Srivastava" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Kaukab Jabeen" <[email-masked]> 
Sent: Thursday, October 4, 2018 12:49:20 PM 
Subject: Re: LSM Joining Case Test - Shruti Srivastava 

	
	
			LSM Joining Case Test 
			Name 	Shruti Srivastava 
	E-mail 	[email-masked] 
	Phone Number 	(91) 7210626100 
	Which blurb would you select? 	Blurb 2 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	brurb 2 i would like to go for because according to me we are woking as customer service representative and we have to provide a great service and satisfy our customer so, first off all we have to confirm it once that what the customer actually want from us and they we can go ahead the answer by making sure that every information is correct filled by the custome and we can also ask the customer to check the status of the delivery as well 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me there is a huge difference between a good customer service and a great customer service .selling a good by contracting with the customer is a good customer service but seling a good with the good satisfaction of the consumer is a great customer service . our motive is just not to sell the product to the consumer but also satisfy them with their actual need .and we have to be patience as well in this field for this you cant be frustrated in any of the situation and you have to maintain the level with the customer as well. 	

	
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