Subject: Japanese Language Test - KAPIL YADAV
From: KAPIL YADAV <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 3 Oct 2018 06:32:46 -0400

| | Foreign Language Screening Test

Name | KAPIL YADAV
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear sir /mam i am extremly sorry that i had not entered your address correctly.I made a mistake in entering your address and that's why your order has not delivered yet.Your order has already dispeched but due to incorrect address the delivery is late.I appolize for that and now i am going to call our delivery boy  and tell him the correct address then he will reach you as soon as possible.I am giving you an discount for 100 rs for the mistake what i made and i request you to please wait for sometime and after that you can enjoy your pizza.once again i am sorry.
Thankyou

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am kapilyadav belongs to middle class currently living in REWARI,HARYANA.I had completed my graduation from sunrise university in 2017 and also studied japanese language in between graduation.I had cleard JAPANESE LANGUAGE PROFIENCY TEST N3 and N5 and currently preparing for N2. I hadworked with an AUTOMOBILE INDUSTRY as an japanese interpreter trainee. I worked with japanese production team and convey their message to indian team.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

いい顧客サービスとすばらし顧客サービスのいちばん差は顧客の満足。例えば顧客さんから電話がかけるいい顧客サービスの人は顧客さんの問題を聞きました。問題を解決しましたがそれにも顧客さんが満足していないはいい顧客サービスだと思います。しかしすばらし顧客サービスの人は顧客さんの問題を聞きます。問題を解決します。顧客さんに満足していますはすばらし顧客サービスだと思います。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

私は日本語が大体わかります。
日本語を話すことができます。
日本人と働きました。
私は顧客さんに満足しています。
今私はデリーに住んでいます。
私は夜にも働きます。だから私は顧客サービスの仕事をします。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 昨年私はシムラーへ行きました。シムラーはとても有名な町です。シムラーに山がとても多い。シムラー町の人は親切な人です。町の天気はいいです。私は12月にシムラーへ行きました。その時雪が振りました。とても寒いです。私は雪にとても遊びました。このあたりのいえは森でできています。いえは山の上にたてました。シムラーはきれいな町です。このあたりのたべものもおいしいです。シムラーにjakhuといいうなまえの神社があります。それわ有名な神社です。シムラー町へ行く経験は楽しです。私はシムラー町が大好きです。

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