Subject: Spanish Language Test - Alejandro Singh
From: Alejandro Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 3 Oct 2018 05:58:22 -0400

| | Foreign Language Screening Test

Name | Alejandro Singh
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this case as a customer service executive i would apologise for taking the wrong address down. I would assure the customer that order will be delivered after making sure that the delivery man has the right address. I would also offer a complimentary food item for the customer or offer a discount on their next order. If the customer is still not tuned then will contact our management and tell them about my mistake and see if the customers order can be made free as it was our mistake and not the customers.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am from a customer service background with Spanish a my second language. In my work career i have always completed my task as per my job responsibilities.  I had completed matrix exam and had joint the hospitality sector for a career but was not able to complete due to my own reasons. Started working at a young age hence i have always worked in the BPO sector.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Para dar un buen servicio a los clientes se tiene que entender y tratar de estar en un estado de tranquilidad para poder dar le una solucion al problema en ese momento. Un servicio cliental es solo una palabra por que el servicio siempre tiene que ser major y mucho mejor para que el cliente regrese y compre su producto.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Soy una persona que le gusta terminar mi trabajo.

Me gusta estar en tiempo.

Soy un tabajador y es lo unico que entersa.

Me enteresa apender las cosas de trabajo.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Venezuela la madre de mi vida. Es un lugar muy bonito tiene rios, montanas y mucho aminales que no se ven en muchas parder del mundo. Nasi en Caracas que es el Capital de Venezuela y el sectro de todo la economia de este pais.

Venezuela tiene un cuerpo comumista cuando se abla del su cuerpo politico. Este pais necesita mucha ajuda en este momento por que economia esta may mal. La economia es tan mal que no se puede consegir medicina, comida y lo mas importante para los Venezolanos la cevesa.

Este pais tam bein tiene un cultura the India que viven en el Amazon que lla no es parde de Venezuela.

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