Subject: French Language Test - MOSENGO BARRHOL FABER
From: MOSENGO BARRHOL FABER <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 1 Oct 2018 07:15:13 -0400

| | Foreign Language Screening Test

Name | MOSENGO BARRHOL FABER
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

the first thing to do is to to call the customer politly and apologize , if possible to explain to the customer why is ordrer
took more time to reach him or her , then to confirm him the right time the order will
be deliver to him or her and make sure that the order reach the customer on time .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Mosengo Barrhol Faber , i am a french native from Congo ,i am student and single . i complete my bachelor the last year in BCA and now i am porsuing my master in the same branche . i have more than 4 years working experience in French proscess, my first company was Ienergizer in Noida sector 62 ,where i work for 8 months than left because i had only 8 months contact, After that i joigned the technical support where i work till now . The company is about to close the door that why i  am seeking for a new job .
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | according to me , the difference is in the quality of the services provide to the customer . if the customer is happy this is a good customer services but if the customer is more than happy that is what i can call a great customer service , means the customer is satisfy more than waht he was expect from the customer service

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ce qui fait de moi le bon candidat dans le service clientel est ma maniere de me tenir ou de repondre aux attentes des clients .
La maniere de repondre poliment a leurs preocupation.
La maniere d'introduire et de clore une conversation
Se mettre dans la peau de la personne qui cherche des solutions a certaines problemes.
La maniere de me mettre dans la situation pour proposer une solution meilleure aux clients

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

S'il faut que je parle d'une ville ou d'un pays ou j'ai eu la chance de visiter , je ne parlerai pas de mon pays malgre' je viens apeine de la' pour les vacances , mais je parlerai plutot d'un pays merveille' qui est en frontiere avec l'inde , dont je cite la " Nepal" , je suis alle' 2 fois en tourisme , d'ailleure je vous conseillerai de faire un tours , vous allez adore' surtout quand vous voyez en bus , vous allez beneficier de la beaute' de son payage et surtout la maniere ou les mont himalaya contourne et separe l'inde du nepal voir meme la chine . la population est du moins accuellante, son climat est a peu pret pareil avec celui de l'inde . ce que j'ai aime' en arrivant la bas , est qu'on peu utiliser la monnaie indienne ou le dollard americain san probleme, vu que je venai de delhi.
La seule chose que je n'ai pas aimer ,c'est les nombres des heures a faire dans cette aventure, de delhi a Nepal et vice versa . c'est a plus des 24 heures de route et passer beaucoup de temps assis dans le bus " ouuuf " ,donne l'impression que le voyage durera une etermite', mais une fois arriver tu oublis vite tout les galleres vecus en cours de route apres avoir gouter une de leur biere ou apres un long moment de repos . je suis alle' au mois de decembre, curieusement il fait beaucoup plus froid qu'a delhi .

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