Subject: Re: LSM Joining Case Test - Panini Dwivedi
From: Panini Dwivedi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 1 Oct 2018 03:46:09 -0400

| | LSM Joining Case Test

Name | Panini Dwivedi
E-mail | [email-masked]
Phone Number | (91) 8527843663
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Since the customer is travelling and the he/she has requested the tickets to be delivered at a new address, it's been rightly asked to confirm the updated address and the contact details and the customer has also been informed that the ticket can be printed immediately.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service centric businesses depend on the satisfaction of the customer and that again depends on the quality of the services provided to them. When services are rendered by keeping in mind the best possible ways to fulfill what has been promised to the customer in return of their money and they really feel that they are getting value for their money that's when the customer feels to have a great service.

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