Subject: Re: LSM Joining Case Test - Rama nand
From: Rama nand <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 29 Sep 2018 06:14:45 -0400

| | LSM Joining Case Test

Name | Rama nand
E-mail | [email-masked]
Phone Number | (+91) 8851199825
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected blurb 2 because as the customer is very anxious to receive the the tickets  as the event date is quite closer.  She is in hurry to receive the tickets and till now no intimation has been given to the customer. She  can Instant Download e-tickets, it will be available to print almost immediately. She can track the order status under the Purchase section.  There are ways to ensure to receive the tickets on time.
The customer got the  satisfied answer of her query. Ensure the delivery address is correct.
Ensure you choose a delivery address where someone will be available to sign for your delivery, such as a work address. If she is travelling to the event she can add her travel address and expected departure date as soon as possible we'll make sure that her travel ticket will be shipped to the right place.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me a good customer service is that in which the service  is good not excellent.
Sometimes an executive takes times to resolve  the query or the issue/ problem.

Providing good customers one of the most important things that can set your business far better from others.

In good customer service the problem arises again and the problem has to resolve again.

Apart from this the great customer service  are those service in which the problem has been resolved within or before the given period of time.

The customer will get satisfied in one service.

Great customer Service will respond the customer immediately and handles the concern personally.

They will be  always polite and soft spoken to their customers every time even if the customer is very aggressive and using abusive words.

Great customer service will follow up their concern with the customer.

Great customer means helping customer efficiently in a friendly manner.

It's essential to be able to handle issues for customers and do your best to ensure they are satisfied.

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