Subject: Fwd: LSM Joining Case Test - Sachin Panwar
From: Ashish Dabral <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Sat, 29 Sep 2018 12:17:56 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Sachin Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Kaukab Jabeen" <[email-masked]> 
Sent: Saturday, September 29, 2018 12:14:25 PM 
Subject: Re: LSM Joining Case Test - Sachin Panwar 

	
	
			LSM Joining Case Test 
			Name 	Sachin Panwar 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9582497063 
	Which blurb would you select? 	Blurb 4 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	As the custmer wants the tickets to be delivered at the hotel and address is asked from customer.The customer is also informed abut other options for updating address and told that tracking details also available to track.At last,other scenerio which is customer not available to take tickets,inform someone to take on their behalf.I think this have all information required by the customer. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me, the good customer service is only upto the marks,which is only providing solution to customer query.And Great customer service is not only providing solution to the customer query but also providimg other ways if in future this happen again you can resolve lt at your own by following these steps.Also provide information about any best offer for the customer from the service provider. 	

	
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