Subject: Fwd: LSM Joining Case Test - Jitendra Tomar
From: Ashish Dabral <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Sat, 29 Sep 2018 11:40:06 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Jitendra Tomar" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Kaukab Jabeen" <[email-masked]> 
Sent: Saturday, September 29, 2018 11:30:50 AM 
Subject: Re: LSM Joining Case Test - Jitendra Tomar 

	
	
			LSM Joining Case Test 
			Name 	Jitendra Tomar 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9811236471 
	Which blurb would you select? 	Blurb 2 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 2 answered the customer's question and provide him a better alternate if customer want his ticket earlier. This blurb also mentioned the policy of organiser that they release ticket before 1 week of the event. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service will try to satisfy the customer's need and resolve the customer's need as per his/her best knowledge. 
However, a great customer service will all keep the attention on the before and after effect for any inconvenience. He/she will answer the customer's question, reduce customer's effort, provide better alternate if service is not available, satisfy the customer and keep attention on the customers account after conversation end. 	

	
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