Subject: Re: LSM Joining Case Test - Jitendra Tomar
From: Jitendra Tomar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 29 Sep 2018 02:00:50 -0400

| | LSM Joining Case Test

Name | Jitendra Tomar
E-mail | [email-masked]
Phone Number | (91) 9811236471
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 answered the customer's question and provide him a better alternate if customer want his ticket earlier. This blurb also mentioned the policy of organiser that they release ticket before 1 week of the event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service will try to satisfy the customer's need and resolve the customer's need as per his/her best knowledge.
However, a great customer service will all keep the attention on the before and after effect for any inconvenience. He/she will answer the customer's question, reduce customer's effort, provide better alternate if service is not available, satisfy the customer and keep attention on the customers account after conversation end.

| |

You can edit this submission and view all your submissions easily.