Subject: Fw: Agents not receiving calls
From: Virat Joshi <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pradeep Tripathi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Fri, 28 Sep 2018 09:56:04 +0000

Hi Ashish,

IT Limerick has come back again stating this is an issue from our end . Please have this checked.

Thanks

________________________________
From: Worchuirin M <[email-masked]>
Sent: 28 September 2018 14:13
To: Virat Joshi
Subject: Fwd: Agents not receiving calls

Hi Viraat,

Can you check this with IT.

Kind Regards,
M.Worchuirin
________________________________
From: "Nuno Correia" <[email-masked]>
To: "Worchuirin" <[email-masked]>
Sent: Thursday, 27 September, 2018 21:32:26
Subject: Fw: Agents not receiving calls

FYI

Best Regards,

Nuno Correia|
________________________________
From: Padraig Myers
Sent: 27 September 2018 16:47
To: Nuno Correia; Customer Service Tech Team
Cc: Brian Sexton
Subject: RE: Agents not receiving calls

The other issue is an ongoing issue that their IT team have still not sorted out, its going on with months (I presume this is India?).

Our server sends them message saying that a call is incoming (INVITE messages), and their servers never responds.

Here Is sample trace of the issue (we would expect a response to the INVITE, if we don’t get one we try again, eventually we give up trying):

From: Nuno Correia
Sent: Thursday 27 September 2018 15:12
To: Customer Service Tech Team <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Subject: Agents not receiving calls

Hi,

Can you guys please help with this:

Agents not receiving calls.

The agents 'Pooja.pachauri' and 'Felipe.Galina' are not receiving any calls

Extension number: 6453 - 'Pooja.pachauri'

Extension number: 6701 - 'Felipe.Galina'

Best Regards,

Nuno Correia|