Subject: Fwd: LSM Joining Case Test - Martand Vikram Singh
From: Ashish Dabral <[email-masked]>
To: Viraat <[email-masked]>
Date: Fri, 28 Sep 2018 15:11:19 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Martand Vikram Singh" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Kaukab Jabeen" <[email-masked]> 
Sent: Friday, September 28, 2018 3:00:14 PM 
Subject: Re: LSM Joining Case Test - Martand Vikram Singh 

	
	
			LSM Joining Case Test 
			Name 	Martand Vikram Singh 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9873005395 
	Which blurb would you select? 	Blurb 3 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	As the customer is leaving in two days and is very anxious regarding the delivery of the tickets,she is best assisted in this blurb with all the required information i.e; it has been the trend of issuing tickets close to the date of the event. 

Additional Information to be added in the Blurb : 

1. Words of greet,such as "Thank you for your interest"," Nice to hear from you",etc. should have been included. 

2. The concerned team should have been more accurate regarding the delivery details of the tickets,as soon as possible or it could have been like " It will be our priority as you are a valuable customer,we will be working for providing you the tickets within two days if the Event Organiser prints it today." 

3. And at the last,she should bee greeted with words of Thanks. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	In the present era of Marketing,which has turned to be Customer Oriented,the organisations should work on building such a structure and delivering quality goods and services that the customer need not to contact the producer or seller,for any complains. Providing them the services is the soul aim but the basic difference is to providing such products or services that don't even create a chance of raising a concern in their mind also. 	

	
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