Subject: Fwd: LSM Joining Case Test - sunil kumar
From: Ashish Dabral <[email-masked]>
To: Viraat <[email-masked]>
Date: Fri, 28 Sep 2018 15:11:10 +0530 (IST)

Regards, 
Ashish Dabral 

From: "sunil kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Kaukab Jabeen" <[email-masked]> 
Sent: Friday, September 28, 2018 3:09:07 PM 
Subject: Re: LSM Joining Case Test - sunil kumar 

	
	
			LSM Joining Case Test 
			Name 	sunil kumar 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9990995064 
	Which blurb would you select? 	Blurb 4 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I find blurb 4 very suitable for the customer query as it gives the complete information regarding updation of tickets which is not yet reachable to the customer support team, and hence each and every thing is clearly mentioned regarding the availability of the e-tickets ,tracking of tickets and how to update the new address in order to receive the ticket very soon, as the events week is quite close . 
Also its quite helpful for the customer as each and every thing is available on the mail when it will be shipped and helping customer to track it on e-mail and from the purchase section. 
ADVISE:- The tickets must be provided on the mail in order to waiting to receive the tickets at the seller and then to be shipped at the customer address and confirming it again and again. 
Once its confirmed must be sent to the customer E-mail id , and if required confirmation option call can be done to the customer ,asking that fir the availability of tickets as per the booking details. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good and great customer service can be distinguished in the following ways:- 
A great customer service asks the problems and resolves it in a calm manner. 
He resolves to the customer very patiently which is required at each level. 
A great customer service supports his customer till the last confirmation regarding order and assures at each level because each and every customer is loyal customer of respective industry. 
And industry runs on LCB. 
A great customer please and request to customer and asks to wait till the last date provided by him. 
while the above service might not be provided by the good customer service. 
A great customer service helps the customer at each level regarding order or confirmation till the customer is satisfied with the product and feeedbacks atlast. 	

	
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