Subject: Fwd: LSM Joining Case Test - Amit Pal
From: Ashish Dabral <[email-masked]>
To: Viraat <[email-masked]>
Date: Fri, 28 Sep 2018 12:53:32 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Amit Pal" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Kaukab Jabeen" <[email-masked]> 
Sent: Friday, September 28, 2018 12:51:52 PM 
Subject: Re: LSM Joining Case Test - Amit Pal 

	
	
			LSM Joining Case Test 
			Name 	Amit Pal 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 7838591441 
	Which blurb would you select? 	Blurb 4 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	As the client wants to receive the tickets at the different address, As mentioned in Blurb 4 That the client Can update the address and the contact person details through http://www.viagogo.com/Help/76 And by signing up to his or her viagogo account And confirm the delivery Address,So without wasting any of the clients time,We can make the delivery Arrangements as per the clients requirement of delivering the tickets to a different address once the client will be uploading the different mailing address. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	As per the understanding of the clients requirements of taking the services And to provide the services to the client, It always depends on the mutual understanding with the client and the CCE, As to take the complete responsibility and taking the ownership of the issue that client is having to give the complete resolution for the issue to have one more happy and satisfied client, But on the other hand, If the executive just taking the client not to serious and giving client's issue to another persons hand and not taking the Complete Ownership of the issue, That is also a part of good customer service. 	

	
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