Subject: Re: LSM Joining Case Test - Amit Pal
From: Amit Pal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 28 Sep 2018 03:21:52 -0400

| | LSM Joining Case Test

Name | Amit Pal
E-mail | [email-masked]
Phone Number | (+91) 7838591441
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As the client  wants to receive the tickets at the different address, As mentioned in Blurb 4 That the client Can update the address and the contact person details through http://www.viagogo.com/Help/76 And by signing up to his or her viagogo account And confirm the delivery Address,So without wasting any of the clients time,We can make the delivery Arrangements as per the clients requirement of delivering the tickets to a different address once the client will be uploading the different mailing address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As per the understanding of the clients requirements of taking the services And to provide the services to the client, It always depends on the mutual understanding with the client and the CCE, As to take the complete responsibility and taking the ownership of the issue that client is having to give the complete resolution for the issue to have one more happy and satisfied client, But on the other hand, If the executive just taking the client not to serious and giving client's issue to another persons hand and not taking the Complete Ownership of the issue, That is also a part of good  customer service.

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