Subject: Fwd: LSM Joining Case Test - mustakeem khan
From: Ashish Dabral <[email-masked]>
To: Viraat <[email-masked]>
Date: Thu, 27 Sep 2018 16:48:54 +0530 (IST)

Regards, 
Ashish Dabral 

From: "mustakeem khan" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "Kapish Tiwari" <[email-masked]>, "Kaukab Jabeen" <[email-masked]> 
Sent: Thursday, September 27, 2018 3:18:43 PM 
Subject: Re: LSM Joining Case Test - mustakeem khan 

	
	
			LSM Joining Case Test 
			Name 	mustakeem khan 
	E-mail 	[email-masked] 
	Phone Number 	(0581) 9627157200 
	Which blurb would you select? 	Blurb 1 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Well! 
According to my opinion the Blurb 1 is correct because in this blurb the representative is able to deliver the information to the costumer in a positive manner. He covered the actual concern of the costumer about the delivery of tickets and not indulge him in any other stuff. He gave complete details about the question asked and was able to provide the details required. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me there is a very vast difference between a good and great costumer service , that place a great role in dealing with the costumer. 
A good costumer can be explained as providing the details as what the costumer needs but according to me a great costumer service will be consider as beyond providing the details (although that's the important thing , every costumer service have to do that), we should have the attitude that we can further as the person about the feedback and make better use of our services on the basis of the feedback provided. 	

	
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