Subject: Spanish Language Test - Ajay Berwa
From: Ajay Berwa <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 27 Sep 2018 04:41:43 -0400

| | Foreign Language Screening Test

Name | Ajay Berwa
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Immediately after realising the mistake, first of all I would apologise the customer and inform him about the mistake happened at your end and such mistakes will be avoided and will never be repeated again. Thereafter I would request the customer to wait for some more time for his pizza to be delivered and assure him that his order will be delivered in less then 30 min as the order will be sent with high priority. In case customer is still agitated, I would offer couple of freebies like a small pack of fries or garlic bread with dip or may be I would add a few discount coupons along with the order

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My complete name is Ajay Kumar Berwa. I born and brought up in New Delhi. I am married and I have a son of 6 years. My wife works as a school teacher. I am a graduate in B.A English and I have completed a diploma in Spanish language recently from Instituto Hispania new Delhi.  I had started my career with Hewlett Packard as a customer care executive and after working in this department for some time, when H.P and Compac merger took place. I was shifted to logistics department of customs clearance. In this department I used to clear the shipment from Delhi and Kolkata airports with the help of customs house agents. My job was to ensure that we have sufficient fund in our bank account to pay the duties and clear the shipments on time.
After that I changed the company and started working with Avaya global connect Limited as warehouse head for the northern region. I used to take care of warehouses at Delhi, Jammu, Jaipur Lucknow and Chandigarh. In the year 2009 the organisation decided to outsource the complete warehousing  activity. Therefore I had to leave my job as there was no work for me. Thereafter I could find a suitable job because first of all I was not graduate by that time and secondly due to recession there were hardly any jobs available at that time. Hence I worked with IBM Daksh as as customer care executive for sometime. After IBM I worked for a small IT hardware company in okhla Delhi. I did not have a specific profile there, I used to do multitasking. I used to take care of Logistics, Inside sales and filing tenders. It went well for some years thereafter Cisco black listed this company for certain reasons and this organisation lost  most of his business as selling Cisco products was the prime business of this organisation. Therefore once again I had to leave the job. After this I found job in the new car sales. Initially I worked with AAA vehicleaids pvt Ltd as a sales executive for some year and then worked for Renault and Tata but could not find my career going at the right track. Hence last year I decided to learn and make career in Spanish language that is why I left my job and learnt Spanish and Now I am working to make career in this stream.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Buen servicio es solo hacer su trabajo y satisface las expectativas de clientes, Mientras que servico excelante es servicio al cliente que execede las expectativas de sus clientes. Es siempre sobre como hacer mas de las expectativas de los clientes
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Soy un candidato perfecto para trabajo de atencion de cliente porque, primero tengo experencia de algunas año en varios empresas y he aprendido que como dar mejor servicio a clientes. Segundo yo hago todo posible para hacer cliente feliz. necesitamos entender que haciendo tus trabajo solamente no es suficiente. Necesito hacer mas. Debemos pregutarnos solo que como hacer todo lo posible para el cliente.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | El año pasado, decidi a viajar a Goa con mi familia. Queriamos ir Goa por vuelo por eso reservado los boletos de avaion y reservado una habitation en un buen hotel en Goa. Estabamos feliz porque ibamos a viajar despues de mucho tiempo. Finalmente en mes de enero, tomemos vuelo de Goa y llegue a aeropuerto de Goa. Alli tomemos un taxi y llegue nuestras hotel. Era un buen hotel, tenia una piscina bonita. Proxima dia levantamos muy temperano aproximadamente a las cinco de la mañana . Iba a playa cerca de nuestra hotel ye disfrutamos alli por un tiempo. Nos quedamos en Goa por cinco dias y fuimos varios lugares y playas. Disfrutamos varios tipos de comidas y bebidas. Tomemos pescado, calamari y langosta y por supesto cerveza. fue un buen viajar para recordar.

| |