Subject: Re: LSM Joining Case Test - Deepak Tiwari
From: Deepak Tiwari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 27 Sep 2018 03:47:21 -0400

| | LSM Joining Case Test

Name | Deepak Tiwari
E-mail | [email-masked]
Phone Number | (91) 8318980623
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason for selecting the blurb 4 is that it's the most comfortable option available for a guest. He can easily update his details as per his own choice. The website is also providing him an option to change the address as per his convenience. The guest is also recieving the email notifications and the order is traceable as well. Another option is provided if the address is not personal.
Further information which I would like to suggest is that an official helpline nuumber must be provided to the guest for directy contacting the company executive. Further a mobile app can also do a better work and would be more convenient for the guest to track his order at any remote location.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is helping the customer and providing him satisfaction as per his query.
While a great customer service is not just solving a customer's query but also to retain the customers trust. A great customer service helps in providing full satisfaction to a customer during, before and after the service is being provided. The customer must be deal with patience. We must follow the LAST approach for a great customer service:
1. Listen.
2. Apologize.
3. Solve the query.
4.Thanking the customer.

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