Subject: Re: LSM Joining Case Test - sandeep jha
From: sandeep jha <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 27 Sep 2018 03:15:30 -0400

| | LSM Joining Case Test

Name | sandeep  jha
E-mail | [email-masked]
Phone Number | (+91) 9958352096
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I belive i would choose blurb 4 as it addresses customer querry in detail providing two options. either to send the tickets to hotel address provided by him/her or update the shipping address using the link provided by us.

and just to complete the answer with a reminder

1.  Please ensure that the phone number on your
account is correct in case we need to contact
you.
2. I hope this answers your question and you have
a great time at Lady Gaga!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer service can't just be good it has be great/ best. great customer service comes with solving the actual problem of customer insteasd of telling them what we can't do.
The only goal is to deliver seamless experience to customer while dealing with us.

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