Subject: French Language Test - Nolvenne Leama Tah
From: Nolvenne Leama Tah <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 26 Sep 2018 15:26:35 -0400

| | Foreign Language Screening Test

Name | Nolvenne Leama Tah
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Excuse me sir. we are sorry for this delay, Actually we gave the wrong address to the delivery person and he was at the incorrect location, He is now on his way to your place, he will be there with in the next 5 minutes. Thank you for waiting and we apolozige for this mistake and we will do our best to arrange this situation. We holpe that this situation will not affect your feed back. thank you for calling Pizza Hut and you have any question please contact us.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Leama and i am 23 years olds. I am from Cote d'ivoire i have completed my high school deggre in Cote d'ivoire in 2013, i recently graduated from bangalore university. I hold a degree in computer application. i have studied in french and English and my professional carrer started as French teacher at Fore Front Academy and my second position was at MPS as copy witer for Fench and English Web Site.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La différence entre un bon et excellent service client est que, le bon service client est le fait d'offrir un service de qualité afin de satisfait le client. Tandis que un excellent service client vise non seulement a satisfaire le client mais aussi le rendre loyal.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Un bon agent service clientèle se doit d être patient et attentif aux demandes du client. je pense avoir ces qualités et une bonne maîtrise de la langue française. j ai aussi une précédente expérience dans ce domaine et je pense être dédier pour ce travail.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | J'ai eu le plaisir de visiter la ville Goa, elle se trouve a l'ouest de l'inde. cette ville est décrite comme une ville propice pour les vacances d'été du a ses belles plages. Elle a garder son charme des temps colonial. La construction de maison en bois donne un air d'île. Mon séjour était parfait et les habitants sont très accueillants, ce qui facilite la cohabitation. Vue l'afflux des touriste les habitants ont développés  un commerce au tour de ce secteur. j'ai eu l occasion de louer un véhicule pour pouvoir atteindre les sites les plus reculés de la ville. cet endroit regorge de ressources naturelles incroyables et de sites touristiques splendides. Mes fins de journée étaient dédiés a la belle plage de Calangute au nord de la ville. je vous recommande de faire un tour a Goa.

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